• Managed organization's social media presence by posting messages, answering posts and monitoring conversations utilizing platforms such as Twitter and Facebook on regular basis.• Managed essential relationships and act as a liaison between external client constituents and internal work groups• Collaborated with public relations team to identify positive or negative customer feedback regarding media content. Coordinate and distribute emergency communication and press releases when situations demanded it.• Responsible for using my professional judgement to interpret internal guidelines and policies and using subsequent findings to make decisions that encourages customer loyalty, trust, revenue growth and retention• Applied problem-solving skills to resolve customer inquiries, disputes, and escalate using appropriate channels when necessary• Deliver exceptional service to 80+ clients per day, building brand loyalty by providing unsurpassable support with product information, wayfinding, and purchase processing, maintaining an average of a 90% quality assurance score• Provided exceptional coaching to new hires and offered positive feedback on completed tasks.• Exhibit organizational skills and discretion by handling confidential information such as client records and legal documentation. Sourced and managed customer retention database and online appointment booking system.• Investigated technical issues using knowledge base (Salesforce) and personal experience to complete timely resolutions. Provided email support to over 40+ clients daily• Gain marketing and sales experience by advertising promotions, explaining company policies, closing sales, and adapting client needs