Smiley T Kent Email and Phone Number
Smiley T Kent work email
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Smiley T Kent personal email
As a dynamic, driven, and multifaceted Problem Management Architect & IT Service Management Executive, I served numerous roles across a myriad of IT support and leadership tasks. Routinely, I function as a creative problem-solver, capable of navigating complex systems and networking challenges. Proactively, I reconcile and correct discrepancies/errors, resulting in enhancing overall system status, and uptime reliability. My expertise spans numerous standards, systems, programs, and reporting applications, which delivers timely and accurate project completion.
Walmart Global Tech
View- Employees:
- 6441
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Senior Manager, Technology SupportWalmart Global Tech Oct 2023 - Present
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Technology Solutions EngineerU.S. Bank Sep 2022 - Oct 2023 -
Senior Infrastructure EngineerWells Fargo 2020 - Apr 2022Charlotte, North Carolina, United StatesFollowing a promotion to Senior Infrastructure Engineer, I provided IT Incident Management and Problem Management for (3) CIO organizations across the bank. I partnered effectively within various technical groups and senior leadership, reviewing incident management perspectives, and ensured compliance with all service-level agreements. My Key Achievements are as follows: Drastically reduced unresolved errors to 0, maintaining 100% goal attainment, which increased the quality assurance rate from 90-100. Improved service-level agreement standards from 88-100% success rate. Drove corrective action solutions, using Root Cause Analysis (RCA) methodologies, in conjunction with Preventative Action (PA) solutions, which track and remove known or potential errors, impacting production environments. -
Application Systems EngineerWells Fargo 2017 - 2020Charlotte, North Carolina AreaAs a Team Leader, I supported an application support group for on and offshore staff. In this role, I aligned with technical teams to build out service and operational level agreements and KPIs. My Key Achievements are as follows: Empowered team, motivating them toward success by driving process improvements, professional development, and streamlined training efforts. Drove a focus on continuous process improvements for logging, managing, resolving, and closing technical incidents. Established standard procedures for problem remediation and preventative responses, mitigating the impact to production environments. Utilizing tools such as: Remedy and Tableau for effective Incident and Problem Management logging and reporting metrics. Built out the Technical Relationship Management Team, with a focus on Service Level Agreements (SLAs), Operational Level Agreements (OLA), and Key Performance Indicators (KPIs). Introduced multiple Change Management & Release Management best practices, improving change and release process efficiency.
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Business Systems Consultant 6Wells Fargo 2014 - 2017Charlotte, North Carolina AreaI assisted in nearly 130 applications, supporting the transition to business continuity planning procedures. Managed and built a strong Change Management Team that drove scope creation for Change Requests, reducing risk. Led the coordination for Wholesale Technology applications, built effective communications workflows, and aligned infrastructure.
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Capital Markets Platform EngineerWells Fargo 2013 - 2014Charlotte, North Carolina AreaEmpowered staff to self-sufficiency, significantly increasing output, production, and performance. Within the Securities Division, I supported the Fixed Income Trading applications under the Government Institutional Banking area. I ensured that all SLAs were met and adhered to, following and instilling best practices. I was often recognized for improving team processes and procedures by documenting recurring tasks and workflows and updating recovery documents.
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System Support Analyst 5Wells Fargo 2010 - 2013Charlotte, North Carolina AreaI led efforts as the System Support Analyst, supporting trading floor applications and empowering contractors toward excellence. In this role, I earned perfect performance ratings (5), during a comprehensive annual performance review.
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Production Support/Quality Assurance Analyst Sr.Wachovia, A Wells Fargo Company 2006 - 2010Charlotte, North Carolina Area
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Production Support AnalystWachovia, A Wells Fargo Company 2005 - 2006Charlotte, North Carolina Area
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Systems EngineerBank Of America 2001 - 2005Charlotte, North Carolina Area -
Software Packaging EngineerBank Of America 2000 - 2001Charlotte, North Carolina Area
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Technical Support AnalystIbm 1998 - 2000Charlotte, North Carolina Area
Smiley T Kent Skills
Smiley T Kent Education Details
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Leadership And Project Management -
Management Information Systems
Frequently Asked Questions about Smiley T Kent
What company does Smiley T Kent work for?
Smiley T Kent works for Walmart Global Tech
What is Smiley T Kent's role at the current company?
Smiley T Kent's current role is Senior Manager at Walmart Global Tech.
What is Smiley T Kent's email address?
Smiley T Kent's email address is tk****@****uth.net
What schools did Smiley T Kent attend?
Smiley T Kent attended Northeastern University, University Of North Carolina At Charlotte.
What skills is Smiley T Kent known for?
Smiley T Kent has skills like Unix, Business Analysis, Sdlc, Visio, Sharepoint, Troubleshooting, Disaster Recovery, Vendor Management, Integration, Microsoft Sql Server, Sql, Project Portfolio Management.
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