Uyen Phan Le Email & Phone Number

Plano, TX, US

Dallas, Texas, US

• Scheduled, rescheduled, and canceled patient appointments, averaging 300-400 appointments monthly.
• Actively contributed insights to improve operational processes, leading to a 50% increase in scheduled appointments.
• Efficiently multitasked between multiple EMR systems (IMS, EVO, Intergy) for 20 different allergy clinics in Florida and Georgia.
• Responded to an average of 30 inbound patient inquiries daily from digital marketing campaigns and WhatConvert forms.
• Developed call guides and SOPs utilizing IMS_ALVH to train new call center members to ensure consistent service quality.
• Collaborated with Marketing, Billing, Clinical, and Operations departments to streamline the scheduling process.

Richfield, Minnesota, US

• Provided customers with a high level of customer service by greeting them in a friendly manner, listening, and responding to their needs.
• Maintained knowledge of all products sold through thorough training on new product offerings, features, benefits, and prices.
• Assisted customers with the selection of merchandise based on personal preferences such as price point or style preference.
• Processed sales transactions accurately and efficiently while always maintaining appropriate cash-handling procedures.
• Accurately maintained records for assigned departments including transaction data, inventory levels, and other related information using computerized systems as required.

• Construct SEOs for 50+ products using the most popular search terms
• Photograph, record videos, and manage the listing of each product for e-marketing
• Monitor expense claims and purchase orders by entering them into the business’ Notion spreadsheet
• Oversee Etsy store content, personal website, and product pages to create successful brand awareness
• Quickly mitigate any customer satisfaction concerns when it arises to maintain our 4.9-star average rating

San Francisco, CA, US

• Constructed multiple Local Yelp Collections for the Dallas Yelp community of 250,000+ subscribed members.
• Assisted the Community Manager (CM) at Yelp Elite community events with set-up, check-ins, and clean-up.
• Capture photos, record multiple clips during in-person events, and create reels using InShot video editing software.
• Participated in the online Dallas community by sending compliments to Yelpers and writing reviews of local businesses.
• Brainstormed ideas and presented for the project group presentation on ‘Driving Yelp Elite Video Contributions’ on the platform.

Dallas, Texas, US

• Handled over 600 inbound & outbound calls daily to Medicare Advantage members to offer in-home health evaluation
• Scheduled health examinations and entered patient information accurately into the database to ensure compliance
• Targeted 25 daily goals for the department such as appointments scheduled, attendance policy, QA scores, etc.
• Provide timely and accurate information to resolve critical problems when dealing with angry members
• Demonstrated ability to discretely handle sensitive and confidential information
• Reppin' the Top 1 team in Dallas on multiple occasions; Team Kellin' It!

Minneapolis, MN, US

• Extracted and analyzed 50+ water/soil samples on GC instruments daily to ensure the safety of the environment for Dallas
• Generated project reports, spreadsheets, and data graphs for Pest/PCB 608.3 and 615 analyses
• Utilized ChemStation software and instruments by vialing extracts, sequencing, and analyzing at least 40 samples per day
• Maintained strict adherence to Pace’s safety measures by tracking the use and cleanliness of all 5 areas in the Semi-Volatile department
• Implemented LIMS and Organic Tree software updates for the Allen branch by working with Pace National and Pace IT Department
• Verifying the accuracy of analysis data and compiled spreadsheets by combining data from ChemStation and Target software

Minneapolis, MN, US

• Deliver executive support to the Organic Manager by preparing daily reports and generating spreadsheets of incoming projects
• Specialized in at least 10 different extraction methods, including MO DRO, OA2/8015, PAH, KS 3511, TCLP, and ZHE
• Maximized the number of incoming work orders by 30% by cross-training the technicians to master a variety of extraction methods
• Prepared, proofread, and formatted the analysis data before submitting it to the Semi-Volatile department
• Performed Toxicity Characteristics Leaching Procedure (TCLP) and Zero-Headspace Extraction (ZHE) leachate procedures
• Assisted in 3P (Production Preparation Process) and Kaizen (“change for the better”) teamwork to improve the workflow by at least 50%

Minneapolis, MN, US

• Follow SOPs on environmental lab extraction techniques
• Wash dishes and rinse seporatory funnels
• Work overtime & weekend hours as needed
• Perform TCLP extractions (ZHE, SVOA, Metals)
• Extract soils, waters, oils and wipes for various tests

• Familiarized with the use of hashtags and search results for the platform.
• Reached 1,000 followers after 5 months of actively posting on my food Instagram.
• Recognized in the local Kansas City magazine for my food blog (August 2019 edition).
• Worked with different marketing companies to promote new restaurants in town.
• Responsible for planning, promoting, and collaborating with small businesses to advertise their newest dish.

Bachelor Of Arts - Ba, Human Biology

Bachelor Of Arts - Ba, Psychology