Operations Manager
CurrentHands-on project management for dozens of overlapping multimedia projects from pricing to delivery. Develop creative solutions for clients with needs in video and audio production, event support and staging, web development projects, digital post-production, subtitling and captioning, and transcription. Lead contractor and subcontractor management, scheduling, project assignment, logistics coordination, and new employee training and mentorship. • Key account support, with highlights in webcasting, events, video and multimedia production, and media preservation / digitization worth $1M - $2M in annual value • Support new business development and acquiring dozens of new clients by responding to RFPs, evaluating new opportunities, fostering relationships and referrals, providing quotes, participating in customer meetings, and strategically expanding services and products.• Play a key role in improving profitability by implementing strategies to turn around struggling programs and meeting profitability targets.• Identify and address any loss factors on production performance.• Cultivate close client relationships through frequent communication, including rapid response to off- hours requests.• Monitor compliance with strict regulations related to government contracting and prime/subcontractor relationships.• Provide training, troubleshooting, and operational assistance in the use of conference room, meeting spaces, training centers, and digital video studio. Assist with live event technical coordination for large broadcast meetings. • Collaborate with engineers and programmers to design and implement internal system and application customizations for client needs and improved efficiencies.
