Smily Pathak Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Markham, Ontario, Canada

Toronto, Ontario, Canada

• Report to the senior manager complex negotiations with the clients/vendors, uninformed material changes in the risk, risk events.• Follows up with clients to ensure timely and accurate submissions of documentation and setting up achievable and right expectations with the insured/clients. • Actively seeks new information, interpretations, and techniques to ensure knowledge is current.• Participate in the projects as assigned by the Management, providing deliverables in a timely manner. Ensures the new changes are implemented and communicated throughout the department.• Diligent processing of claims, efficient responding to calls, messages, mails, and invoices in accordance with claims service standards.• Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and claims process•Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate.• Provides superior customer service and responsiveness in providing guidance internally in response to a variety of inquiries regarding insurance coverage, policy contract interpretations, occurrence reporting and claims investigation and payment.• Establishes and maintains positive and proactive working relationships with internal and external stakeholders such as vendors, appraisals, catastrophic team managers, litigation departments, ombudsman office.

Mississauga, Ontario, Canada

• Provide a superior client experience, listening and connecting with clients, act as a “trusted advisor” in client conversations using effective client discovery to identify client need, provide relevant insurance advice and solutions based on client need ;• Handles complex escalations for supported business areas and provides in the moment coaching to mitigate future problems and build employee capabilities. Identifies root causes and actions to prevent similar issues from occurring. 20-30% of the role will involve coaching managers to problem resolution principles for future handling of similar complaints at the first point of contact • Demonstrate effective identification & root cause analysis, case investigation and recommendation of action plans or appropriate solutions to resolve the problem ;• Partners with leaders to build leader, team and employee capabilities for problem resolution, product and underwriting knowledge ;• Creates customized skill builds on complaint handling to address top issues and learning gaps for supported business areas ;• Leads top irritant review for supported business areas, shares insights and best practices in team meetings and coaching sessions to drive front line complaint handling capabilities ;• Shares insights and trends observed in business level and channel level top irritant analysis sessions Identify and leverage RBC sales internal and external partnerships ;• Leverage tools and resources to support advice-driven discussions maintain data integrity, documenting all relevant client services contacts and results and prepare and submit the final decision letters to the client as appropriate ;• Contribute to the achievement of the center's overall client survey results focusing on call quality to differentiate the client experience where it matters most to the client.

Mississauga, Ontario

• Demonstrated a client-focused approach by delivering superior quality commitments and quality advice while underwriting policies effectively by conducting thorough analysis of risks and recommending effective solutions through RBC Insurance's diverse suite of products.• Demonstrated solid understanding of underwriting guidelines and changes in processes based on company standards. Apply knowledge and critical thinking to identify and analyze acceptable and unacceptable risks.• Responsible for meeting deadlines and follow ups of our partners Aviva in a timely and informed manner and ensure that required documentation is received from the clients to stay on the risk. • Commitment to exhibit high degree of integrity when representing RBC/Aviva while dealing with our partners.• Nominated for RBC performance for demonstrating positive client experience and exceeding mandated targets within few months of hitting the flor as well as receive RBC's bringing it Beyond Award twice for “Outstanding client experience” and “highest sales” demonstrating the ability to deescalate client conversations through providing a superior client experience. • Assisted team members and mentored new hires individually and helped them to better understand the role and overcome day to day challenges they are facing with regards to underwriting and achieving their targets.• Initiate to develop positive client experience by providing qualify advice while underwriting and thorough review of risks, provide valuable insurance advice which suits their needs and deescalate their concerns by resolving client complaints at first point of call.• Attained and exceeded mandated goals with respect to sales and productivity, qualifying for quarterly and year-end bonuses. Obtained level 2 authority after successfully passing audits month after month.

Toronto, Canada Area

• Managing weekly inventory• Maintaining cash registers on daily basis• Data entry and Management• Forecasting sales and maintaining weekly operating reports.• Budgeting weekly and preparing plans and cost estimates• Weekly data analysis of the operating reports.• Attending joint health and safety committee and recording minutes• Maintaining health and safety checklist to orient team members about the health and safety policies, practices, and procedures.• Completing, handling, and keeping up relevant paperwork and records.• Following the guidelines and principles of the organization, setting an example for alternate workers.

Toronto, Canada Area

• Meeting and exceeding sales target through upselling of balance payments and balance transfers and able to be on top of the company’s performance matrix.• Obtained level 2 within a short period of time which provides an authority to handle claims of credit cards and approve a higher credit card limit of high net worth clients.• Ability to connect with the customers through discussion, assessing their overall financial condition and advise them on financial plans according to their risk-taking ability by the deep demonstration of the company products.• Demonstrate sound judgment when initiating, recommending and pricing credit applications and build a strong rapport with clients through multiple company channels.• Leverage available resources to support and deliver advice, educate clients and resolve client issues in a timely manner.• Adapt to company policies and ensure that due diligence is exercised accordingly.

Toronto, Canada Area

•Assist all the employees in accomplishing their tasks and solve grievances of all the employees.•Supervise front and back of the house during shift times.•Take regular rounds to assist customers in taking care of their grievances and providing them quality service.

Etobicoke

• Promoted products to students by informing them on benefits to them• Educated students on insurance coverage• Book appointments in a detailed manner to ensure all information is communicated correctly

Global Business Management, International Business

This course provides me with broad knowledge of business, finance & management; develops the base with an assortment of different courses.

Bachelor’S Degree, Business/Commerce, General

Activities and Societies: Participated in Science quiz competitionStudies focused on Commercial, Corporate, Industrial law, Financial.