We don’t just teach swim lessons. We teach water survival skills. Our curriculum-based program begins with the foundation of water survival first, followed by learn-to-swim programs. And while our students recognize that swimming is a lifelong, lifesaving skill, we also make learning exciting through a structured program of songs, games and fun!

Software and Data Engineer for NYCWiN (New York City Wireless Network) Program providing the city’s broadband public-safety wireless network, technical support of Network Operations Center, Logistics, and Quality Assurance.• 24/7 BMC Remedy ITSM support; Incident and event management robust customizable solutions to the First Responder Community and Public Safety agencies: DoITT, FDNY, NYPD, DOT, DEP. Managing the New York City Wireless Network (NYCWiN), a government-dedicated broadband wireless infrastructure created to support public-safety and other essential City operations, 24/7 technical support: NOC, Logistics, Quality Assurance• Established encrypted VPN tunnel data transmission, developed user provisioning to authenticate on NYCWiN network, implemented and administer Asymmetric router configuration• Management, review and approval on all Change Management activities and processes for upcoming scheduled system implementations and modifications. Ensured release and deployment teams are identified; provided oversight and contributed to release testing and post implementation validation; Performed risk assessment and managed implementation to ensure production stability and availability during and post implementation• Hands-on experience with Warehouse Management, Logistics, Procurement, Configuration and Pouching/Shipping during plague internal wireless network crash due to GPS upgrade

• Developed new and customized existing applications in AR System• Used variety of technologies, including ASP.NET, HTML5, JavaScript, and SQL Server 2012. Integrated BEM with Netcool, SCOM and Nagios through BMC Event Manager monitoring tool. Identified and implemented security protocols to assure network and company safety. Customized existing workflow in BMC Remedy ITSM v 8.0, Knowledge Base, Service Request Management, Asset Management, IT Service Management, Crystal Reports, Service Assurance, Event Monitoring tools, supporting the largest hospital and health care organization in the US• Day-to-day Operational and Maintenance support of production issues, troubleshooting, debugging issues. Provided 24/7 on-call technical and server maintenance support

 Provided 24/7 on-call technical and server maintenance support of AR system in Production, UAT, Development, and QA environments. Provided support to infrastructure, application and database failure for the Production, UAT, QA and Development servers. Customized code and tested on Development and QA boxes prior to Prod migration. Ensured application codes remain in sync on all servers (Prod, UAT, Dev, QA). Monitored and maintained remedy hardware configuration. Applied latest software patches for approval and assignment engine, client box, email engine and mid-tier server. Troubleshoot application-related problems in Incident, Problem and Change Management Apps Created and maintained user remedy profiles, CTIs and remedy support assignment groups. Provided assistance in login failures to Mid-Tier and Client User tool. Provided remedy data clean-up of duplicate ids and bad data imports. Assisted in resolving Remedy failures to create Change Management requests (CRQ#) Provided support of Remedy 7 for Incident, Problem and Change Management Consoles Group assignments and projects Designed and implemented a Disaster Recovery plan. Completed full lifecycle project for Server Extension as well as post-production maintenance and enhancements. Participated in requirements meetings with business sponsors and propose technical solutions for business initiatives for New Remedy Server upgrade Prepared system test plans, conducted system testing and assisted in the UAT testing phase Collaborated with BMC for technical support if needed  Supported business users by answering questions, researching system issues, identifying root causes, and resolving problems Created system documentation and kept it up to date

• Utilized BMC Remedy AR System to design SQL stored procedures to compile data into metrics reporting for Service Desk and senior management in-depth review. Developed internal web pages to extract data from SQL Server databases into Crystal Reports. Modified existing Remedy workflows and built additional to improve system vulnerability. Added additional logic to active links and filters determined by the business needs.

 Responsible for hardware, system software, input/output devices, network configurations, server/desktop build, and blade installation Effectively run and troubleshoot system environments Performed migration from NT/NYC to AC domain Tested and evaluated NAS (Network Attached Storage) to select the right solution for Alliance, which helped to improve storage capacity, consolidated File Server and shared files over a network

• Completed two-year (4 six-month) rotational Leadership Technology Associate Program (TAP); Oversaw variety of IT roles and functions on-site and off-site, worked on diverse IT projects, gained exclusive access to new skills, training, resources and senior leadership; Gained foundational knowledge, exposure and experience across various business functions and roles