Sho Minamitani Email & Phone Number

Shibuya City, Tokyo, Jp

Tokyo, Japan

I am responsible for the coaching and development of 12 staff whilst providing a range of services to our customers. My key achievements in this position include: ・Was involved in a charity event that raised 2,500,000 yen.・Being the main communication channel between the head office in London and Rapha Japan.・Consistently being the top clubhouse with the highest conversion globally.My responsibilities include:・Familiarising myself with the full product… Show more I am responsible for the coaching and development of 12 staff whilst providing a range of services to our customers. My key achievements in this position include: ・Was involved in a charity event that raised 2,500,000 yen.・Being the main communication channel between the head office in London and Rapha Japan.・Consistently being the top clubhouse with the highest conversion globally.My responsibilities include:・Familiarising myself with the full product range to answer any queries and recommend the most suitable products for our customers.・Attending corporate events and promoting our products as well as collating data on customer demands to influence strategic decisions by providing accurate, timely and insightful management information and analysis.・Training all staff on new products using different delivery methods to cater for different learning styles.・Writing up weekly reports (which include detailed analysis on sales and how we met our impact goals).・Dealing with customer complaints in a calm manner via different means: mainly phone and face-to-face.・Organising and leading club rides for different ability groups as well as different styles of riding: café rides, long, short, hill climbs and gravel. ・Organising events with the marketing team at our clubhouse whilst promoting our products and services using social media.・Seeking networking opportunities by taking part in cycling events. Show less

London, United Kingdom

My key achievements in this position include: • Delivering first aid courses to key accounts and personnel such as celebrities. • Conducting interviews on national television for both Sky News and ITV.• Presenting first aid sessions and promoting our products at exhibitions on a main stage.• Liaising with several departments and collating key information from customers through various communication channels to make a promotional video for World First Aid Day.My… Show more My key achievements in this position include: • Delivering first aid courses to key accounts and personnel such as celebrities. • Conducting interviews on national television for both Sky News and ITV.• Presenting first aid sessions and promoting our products at exhibitions on a main stage.• Liaising with several departments and collating key information from customers through various communication channels to make a promotional video for World First Aid Day.My responsibilities include:• Delivering workshops to trainers to develop their training and customer service skills. Coaching, developing and one-to-ones with my team to ensure an excellent standard of customer service and training is delivered at all times.• Recruiting new trainers and onboarding all new staff to ensure they become competent and focused on varied delivery methods by regular assessments and individual feedback.• Dealing with customer complaints as a first point of call using strong listening skills and taking a proactive approach to promptly satisfy their needs or escalate via appropriate channels.• Managing human resources issues such as customer complaints, investigation meetings, capability, disciplinary and sickness through focusing on the individual team members and communicating information clearly.• Attending corporate events and promoting our courses as well as collating data on customer demands to influence strategic decisions by providing accurate, timely and insightful management information and analysis. • Ensuring fundamental values and principles of the organisation are upheld on a daily basis. Show less

London, United Kingdom

I was elected for Staff Association Rep for my department at British Red Cross, which I carried out for 4 years. This involved in me representing staff over 400 people raising their issues and concerns to senior management team requiring high level of communication skills. I wanted to take on this role to provide a better working environment for all staff and utilise my ability to build up strong rapport with both staff and senior management team. I was confident in being able to carry out the… Show more I was elected for Staff Association Rep for my department at British Red Cross, which I carried out for 4 years. This involved in me representing staff over 400 people raising their issues and concerns to senior management team requiring high level of communication skills. I wanted to take on this role to provide a better working environment for all staff and utilise my ability to build up strong rapport with both staff and senior management team. I was confident in being able to carry out the role as a rep as well as my day to day role with my excellent time management. I was also part of a sub group project that released ‘Have your say survey’ to the whole organisation including staff and volunteers. This required determination and attention to detail to allow a comprehensive survey to be produced. Show less

London, United Kingdom

• Building strong rapport with customers and feeding back to stakeholders and product managers on any changes or improvements that may benefit our customers and our organisation.• Delivering workshops to educate and coach trainers on any first aid guidelines changes or delivery methods.• Assessing, coaching and developing trainers to provide a positive learning experience for our customers.• Trialling out new courses with customers, seeking feedback and reviewing any changes that… Show more • Building strong rapport with customers and feeding back to stakeholders and product managers on any changes or improvements that may benefit our customers and our organisation.• Delivering workshops to educate and coach trainers on any first aid guidelines changes or delivery methods.• Assessing, coaching and developing trainers to provide a positive learning experience for our customers.• Trialling out new courses with customers, seeking feedback and reviewing any changes that need to be made according to the customer’s requests.• Delivering courses to trainers on how to provide positive customer service and how to meet their needs. Show less

Bachelor Of Science (Bsc), Physiotherapy

Education record