- Amway Kirghizia market opening (IT): project management (20+ partner systems), product management (user facing interfaces)

Centra Asia market processes stabilisation

• Migrated company to the new platform, leading a dedicated cross-functional team. Accountable for login, registration, and personal data migration. • Increased new business registrations in RU by implementing "2 clicks" online bank Sberbank/Tinkoff account sign up, resulting in 70% of new business registrations using this online flow. • Gathered 33K (5% of active users) new Customers in RU from a marketplace Ozon via integrated authorization flow.• Increased specific products… Show more • Migrated company to the new platform, leading a dedicated cross-functional team. Accountable for login, registration, and personal data migration. • Increased new business registrations in RU by implementing "2 clicks" online bank Sberbank/Tinkoff account sign up, resulting in 70% of new business registrations using this online flow. • Gathered 33K (5% of active users) new Customers in RU from a marketplace Ozon via integrated authorization flow.• Increased specific products repetitive sales by 13% (avg. monthly) via a regular auto order (subscription). Show less

• Led one of the dedicated product team (7 members) migrating company to the new platform (Hybris) at Scandinavian market (150K monthly active users). Handled content management, navigation, and product catalogue.• Engaged in digital services (website frontend adaptation) for Kazakhstan market official launch. Enhanced working solution, contributing into 30% year to year market growth success.

• Assigned for level 2 support and enhancement projects of key company systems and services used by 500 employees and over 800 000 customers. Result: Successfully and accurately processed more than 10 000 tickets, that eliminated any discrepancies.• Digitalized documents signing process via integration with a local eSignature operator, resulting 30 000 documents signing with electronic signature monthly.• Decreased customer waiting time by 60% and new employee onboarding time with new… Show more • Assigned for level 2 support and enhancement projects of key company systems and services used by 500 employees and over 800 000 customers. Result: Successfully and accurately processed more than 10 000 tickets, that eliminated any discrepancies.• Digitalized documents signing process via integration with a local eSignature operator, resulting 30 000 documents signing with electronic signature monthly.• Decreased customer waiting time by 60% and new employee onboarding time with new Customer Service system and knowledge base. Show less

Integrated a CRM system to a customer, leading a team of 2 developers. Set up the business processes (ordering, inventory, delivery, service) and integrations with IP telephony. Formalized business processes.