Ivan Smirnov Email & Phone Number

Nicosia, Cyprus

• Building long-term partnerships with international agents, hotels, corporate clients & tour operators.• Working alongside the Operations teams to ensure clients requirements are met efficiently and accurately. • Generating sales from incoming requests, controlling payment and booking processes, & managing the transfer itinerary from start to finish. • Gathering competitive data, market related news, and trends, to share with the Operations Team. • Providing customer support for corporate clients in emergency situations. • Creating & adding new products into the B2B system to expand company offers and attract new markets. • Processing, reviewing, and accurately adding partner documentations into the system. • Travelling to different cities in Cyprus and other countries to establish new partnerships.• Maximizing revenue by establishing corporate deals with transportation providers and international travel aggregators.• Managing CRM accounts.

Nicosia, Cyprus

• Developing strategic partnerships with transportation organizations andsole proprietors to expand the business into new locations.• Personally in charge of 25 destinations and their development. • Organizing transportation in various locations, for high profile clients.• Providing ongoing customer support from the pre-booking stage to theend of the trip to ensure smooth operation.• Communicating with clients, suppliers, and potential partners via email,telephone, and live chat feature.• Ensuring successful delivery of products and services up to the corporate standards, outgrowing customer expectations. • Negotiating with suppliers to establish the best possible market prices.• Efficiently and effectively dealing with arising customer complaints.• Providing training to new transportation partners and team members, in order to ensurehigh standards of service are met.

Limassol, Limassol (Lemesos), Cyprus

• Assisting in the delivery of leisure groups and individual travelers on time and within budget.• Identifying the most cost-effective and efficient travel arrangements and making necessary bookings.• Creating and Managing accounts on the CRM system to ensure an accurate project/ contact lists. • Calculating and submitting travel related invoices to accounting and clients.• Appropriately and professionally corresponding with clients and various suppliers over the telephone and email. • Ensuring all the relevant travel arrangements are met proactively, securing a smoother travel experience for the clients (COVID 19 protocols).• Meeting and exceeding clients travel expectations.• Coordinating with Travel agencies, Hotels, Transport providers, Tour guides, Restaurants, Activity suppliers and many others.• Driving for excellence in customer service and quality project delivery.• Updating the seasonal tariff for hotels/ villas/ transfers/ golf/ and other provided services.• Maintaining and establishing contacts with current and new vendors for improved customer service.

Cyprus

• Served an average of 100 patrons daily in all dining facilities. • Maintained set standards of service in 298 hotel rooms. • Motivated newcomers by providing constant support and leading by example, reducing their total training time. • Assisted management in establishing guest relations with Russian patrons. • Participated in venues quality control procedures• Committed to building trust and long lasting relationships with team members.

Cyprus

• Sorted and reviewed paperwork to ensure smooth delivery of events. • Identified new and relevant potential markets for future university events. • Developed further operational skills by assisting staff in other departments with workloads. • Increased departmental efficiency by completing assigned tasks in half the given time. • Maintained accurate participant and vendor databases for future reference (hotels, caterers, transportation). • Managed and updated spreadsheet reports on university facilities and potential participants.

Cyprus

• Delivered high standards of service and assisted other departments, while working under pressure. • Raised tourist awareness of sustainable travel practices on the island.• Provided warm welcome for up to 20 new guests per day, informing them of hotel offers and events, elevating customer experiences. • Worked closely with various internal departments to achieve set goals.• Documented reports of daily activities and irregularities such as property damage, guest or employee accidents and unusual occurrences, to achieve better results. • Resolved any customer issues and complaints calmly and effectively, continually seeking positive outcomes.

Bachelor'S Degree, Hospitality, Tourism And Events Managament, Gpa 3.85/4.00 (Summa Cum Laude)

Activities and Societies: -Vice president of the university target shooting club -Active member of the hiking club

Master Of Science - Ms, Tourism, Heritage And Sustainability, 17.3/ 22.0 (With Merit)