Saurabh Mishra Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Managing highly technical support team in India which support legacy product line of Precisely APAC region.Products incudes MFX(Syncsort), Ironstream, MIMIX for AIX, MIMIX for IBMi, QEDD, IBMi Security products(Assure Security) and multi platform security product Enforcive.

Bangalore Urban, Karnataka, India

Worked as Customer support on Assure MIMIX, Assure Security and Enforsive Security Product.

Bengaluru Area, India

Responsible for adapting client requirements to systems or technical requirements in order to develop an appropriate solution for the customer. Responsibilities include analyzing process flows, consulting with clients, preparing design documents, taking part in project meetings, and supporting pre-sales staff. Power system design planing for IBMi.Virtualization of power systems using VIO and PowerVM.Virtualization of IBMi using VIO and IBMi. Expertise on Migration from old power… Show more Responsible for adapting client requirements to systems or technical requirements in order to develop an appropriate solution for the customer. Responsibilities include analyzing process flows, consulting with clients, preparing design documents, taking part in project meetings, and supporting pre-sales staff. Power system design planing for IBMi.Virtualization of power systems using VIO and PowerVM.Virtualization of IBMi using VIO and IBMi. Expertise on Migration from old power system to current power systems. Network migration, Storage migrations, ATL to VTL are on major side.Managed overall security compliance for the I-Series competency for the IBM , including CIRATS, Risk, APARs, vulnerability scans.Accomplishments:*Teamed with overall I-Series Competency Security Focal to implement new security initiatives within the I-Series competency, including development of a self -assessment process to insure compliance standards were met.*Created GDF process compliance initiative to insure teams followed all standards for account specific criteria, including training, documentation, and assessments. Show less

Bengaluru Area, India

As400 Upgrade(PTF) Patch ManagementBackup & RestoreSystem Maintenance

Bengaluru Area, India

Technical Management:• Prepared Operator Instructions database for Hong Kong, Singapore, India, Indonesia, Philippine, Malaysia & Thailand overnight batch.• Prepared the Hong Kong, Singapore, India, Indonesia, Philippine, Malaysia & Thailand Critical batch checklist for the operators and the daily TL checklist for the Shift-in-charge.• Worked on P1 and P2 incidents and participating in Bridge calls.• Actively participated in half-yearly Disaster Recovery activity for HK &… Show more Technical Management:• Prepared Operator Instructions database for Hong Kong, Singapore, India, Indonesia, Philippine, Malaysia & Thailand overnight batch.• Prepared the Hong Kong, Singapore, India, Indonesia, Philippine, Malaysia & Thailand Critical batch checklist for the operators and the daily TL checklist for the Shift-in-charge.• Worked on P1 and P2 incidents and participating in Bridge calls.• Actively participated in half-yearly Disaster Recovery activity for HK & Singapore.• Handling operational escalations from various clients.• Escalation handling and remediation.Transition Management:• Had set up IT infrastructure for offshore operation transition.• Ramped up team of AS400 resources for several new projects.• Work with the Project Manager to align infrastructure requirements for new projects.• Have been involved in many transitions in Hong Kong processes. Routine AS/400 Program Promotion through Aldon CMS and web Promotion.People Management:• Working as Shift Lead.• While I am reporting to the Manager – AS400 Operations Command Center I handle a team of 8 people across various AS400 system clients.• Responsible for annual appraisal feedback of the team.• Responsible for bi-weekly one on one with direct reportees, team appraisals, career development plans, etc.• Built strong hierarchy within the existing team.• Managing team roster on 24*7 supports. • Manage attrition.Process Management: • Attend steering committee meeting with stakeholders in various regions.• Ensure process compliance within all the teams to achieve normal BAU.• Focus on fine tuning and building internal efficiencies within the team to render savings to the clients• Attend annual governance meeting with the stakeholders. Show less

Bengaluru

User Account ManagementFile, print management System Maintenance Weekly Full System backup with IPL. H/W monitoring and troubleshootingManual Job submission and job scheduling. Backup & Restore on AS/400Perform proactive checks to avoid major incidence/outage

Bangalore

AS400 Batch monitoring.AS400 System Utilization monitoring using manual command method and using Solar Wind Application.

Jaipur

Field service engineer for PC/Laptops, Servers, Storage systems, Network Hardware, High-end printers.

Master’S Degree, It

Activities and Societies: PGDM Course

Advance Diploma In Management, Business Administration And Management, General

PGDM

Diploma In Electronics, Electronics

Diploma in Electronics