Smit Pathak Email & Phone Number

Washington, Dc, Us

Vadodara, Gujarat, India

• Delivering trainings to new hired sales executives & Sales managers• Conducting upskill training for existing employees & Support staff• Developing contents on upskill training sessions• Conducting product knowledge tests for existing employees• Sales pitch training for field employees• R&D of new products• Developing content for new updates in software, application or hardware and conducting session on organization level• Developing existing training content and creating assistive materials

Vadodara, Gujarat, India

• Provided organizational leadership to plan and implement strategic training and development opportunities for 300 employees.• Successfully mentored 2 training specialists and 2 quality analysts on core training & quality KPI's and KRA's during turbulent times of Covid.• Evaluated organizational training requirements of client, subject matter experts and senior leadership to design solutions on optimizing employee retention, operational performance management and quality management.• Effectively leveraged assessment tools and Learning Management Systems to create and improve training programs to achieve organizational training benchmarks.• Utilized experiential learning videos and synchronous virtual learning methodologies to deliver product specific training.• Achieved over 95% success rate for daily compliances of New Hire Trainees.

Vadodara, Gujarat, India

• Organized instructional content in a logical and thoughtful manner using various e-learning software solutions.• Imparted instructor led training programs digitally and in-person to over 40 persons per batch.• Coordinated online and on-demand training for employees.• Administered online management system including system access and basic troubleshooting.• Collaborated with internal and external business partners to analyze, recommend, design and implement training programs.• Supervised and monitored staff, including monitoring and reporting on the effectiveness of coaching call program representatives.• Integrated planning and scheduling initiatives in company project to improve sales and retention of customers.• Performing reviews with internal stakeholders and clients on performance• Preparing case studies to analyze the business opportunities and planning actionabl

Vadodara, Gujarat, India

• Worked on development and implementation of new, more efficient employee training programs.• Design, develop and implement instructor led as well as web-based training courses to more than 2,000 staff members.• Managed Product Knowledge Tests monthly to keep a track of on-floor executives.• Conducted monthly TNI (training needs identification) refreshers for bucket movement of on-floor executives.• Worked on the improvement of all recruiting processes to increase efficiency and reduce costs.• Maintain OJT performance to provide support to operations.

Vadodara