Smita Behera Email & Phone Number

New South Wales, Australia

Bangalore

Responsible for managing the delivery of several small, medium to complex infrastructure projectsThe reporting structure includes matrix reporting to the onsite program delivery manager. On an average I handle about 50- 75 projects per quarter and budgets between $100,000 and $500,000. The projects range from a simple implementation of various storage solutions purchased to data migrations.Few Projects that I’ve managed:Centera intracluster migrationVMAX migrationAvamar and Data Domain implementation and integration.Licensing of various EMC products.CertificationsMS-Project Certified – 2012EMC2 Proven Storage Professional [E20-001] – Certified December 2011Information Storage and Management Certification ITIL (Information Technology Information Library) Version 3 – Certified December 2011[EXIN]PMP – PMP Certified

Handling End 2 End project management, working on SDLC and possessing a good knowledge about project management techniques. .Shadowing up projects and taking sole responsibilities in the absence of project Leads.ERP system managed.Certification:PM54GPM99GProject Management OrientationITIL Problem and Change ManagementITIL FoundationalKnowledge Management (aspects of Incident Management and change Management.Job Responsibilities:• Problem Management: • Process Training• Data Management & Reporting• Mentor

Bengaluru Area, India

• Effectively dealing with issues/applications ranging from ISP issues, VPN Connectivity Client, Host on Demand, routers & modems, Configuration of wireless networks and PC Troubleshooting.• Monitoring Queues, client interaction regarding escalation and Shift Turnover Logs creation as part of the handshaking procedure at the end of the shift. • Providing inputs to Knowledge Database and maintenance. Incidence Report Creation and Minutes of the Meeting Reports generation.• Mentoring the new hires on PC/LAN, Application, Location Specific Services and High Impact Incidents as well as call taking terminology and approach.• Managing quality of the work request to meet the SLA’s & CSAT scores of the Client.