Smita Bhatt Email & Phone Number

Mumbai Area, India

 Define and Implement Software development processes as per CMMi Define and Implement IT service management processes as per ITIL framework Identify Process Improvement Opportunities through process Analysis using tools e.g. value stream mapping, Process Maps, VA/NVA analysis Data analysis through usage of statistical tools Implementation of Lean principles for process improvement Identify & Implement black belt projects  Mentoring Green belt & Yellow belt… Show more  Define and Implement Software development processes as per CMMi Define and Implement IT service management processes as per ITIL framework Identify Process Improvement Opportunities through process Analysis using tools e.g. value stream mapping, Process Maps, VA/NVA analysis Data analysis through usage of statistical tools Implementation of Lean principles for process improvement Identify & Implement black belt projects  Mentoring Green belt & Yellow belt projects. Define and publish Business & processes Metrics Dashboard Manage Internal process Audit team – Conduct audit as per CMMi & ITIL framework Conduct Process Reviews and publish Process compliance Index for project Prepare and Manage service catalogue  Help Project teams in Causal analysis & Process Improvement Facilitate team for Root Cause Analysis by various tools e.g. C&E, FMEA, process Simulation Conduct CSAT Conduct Training for Processes, 7 QC tools, six sigma yellow belt Application writing and participation for Business Excellence awards e.g. CII Exim bank (EFQM ) award and IMCRBNQ award Show less

Mumbai Area, India

 Maintaining / Auditing ISO 9001 standard in the company. Co- Ordination with External parties and arranging for training on ISO Internal Audit for the company. Identification of various areas for improvement through implementation of Statistical tools Identify “ Defect reduction opportunities ” in the company as a Six Sigma Black Belts. Mentoring Green belt projects. Resolution of Customer complaints Conducting customer satisfaction survey & identifying areas for… Show more  Maintaining / Auditing ISO 9001 standard in the company. Co- Ordination with External parties and arranging for training on ISO Internal Audit for the company. Identification of various areas for improvement through implementation of Statistical tools Identify “ Defect reduction opportunities ” in the company as a Six Sigma Black Belts. Mentoring Green belt projects. Resolution of Customer complaints Conducting customer satisfaction survey & identifying areas for improving customer satisfaction. Evaluation of Supplier for Quality requirements with Purchase Team. Implementation of 5 S in the organization. Show less

Mumbai Area, India

Assistant Manager - quality Identify opportunities for product & process improvement through implementation of Lean tools and six sigma  Enforce QMS in the Organization To ensure Release / Rejection of Material on sampling Basis Management Representative for ISO 9000:2000  Conducting Internal Audits Handling Customer Complaints Supplier Evaluation and Vendor Audit Calibration of Equipment  Implementation of KaizenSr.Executive -… Show more Assistant Manager - quality Identify opportunities for product & process improvement through implementation of Lean tools and six sigma  Enforce QMS in the Organization To ensure Release / Rejection of Material on sampling Basis Management Representative for ISO 9000:2000  Conducting Internal Audits Handling Customer Complaints Supplier Evaluation and Vendor Audit Calibration of Equipment  Implementation of KaizenSr.Executive - Production Daily, Weekly and monthly production planning as per dispatch schedule Achieve production targets with minimum product defects Implementation of 5 s on the production floor Participated in Kaizen implementation Conduct Pilot for new product and submit pilot report Plan and conduct preventive maintenance of equipments for ensure zero downtime Show less