Smita Bhatt Email & Phone Number

Topeka, Ks, Us

• Interacted with Development/ Business Analysts to understand the requirements and derive the high-level test scenarios.• Documented test strategies, test plans and test cases to share with stake holders. Performed system integration tests and system acceptance tests using the Qualify Tool.• Was the SME for Reporting & IVR applications and trained my team on performing tests related to these modules. • Documented standard IVR script for ASR (automatic speech recognition) & TT (Touch Tone) flow.• Played a key role in IVR Regression testing while IVR platform migrated from Cicso to Five9 cloud base contact SYSTEM.• Review IVR requirement & transferred IVR flow in to test cases for new client or changes request for existing client.• IVR testing includes validation of integrated flow of IVR menu, regression & call routing &holiday & after business hours script.• Trained the offshore team in performing IVR test.• Played a key role in onboarding new clients with customizations and data setup.• Well versed in database testing, smoke testing, system testing, integration testing, regression testing & postproduction testing for variable & fixed annuity applications.• Worked on policy administration platform called Lifecad, experienced in creating new business policies, managing various transactions for redemptions, death claim, RMD(Required Minimum Distribution) and systematic withdrawals.• Experienced in handling insurance agent's trail & customized scheduled commissions using MCS applications.• Experienced in validation of correspondences like welcome letter, RMDs, financial letters, anniversary statements etc.• Managed the defect life cycle by creating and tracking defects using JIRA

Coral Gables, Florida, Us

• Well versed in end-to-end testing of the web / gateway / XML and IVR applications.• As a Quality Engineer validated the entire IVR call flow such as welcome prompt, bill-summary, funding and transactions details & routing menus.• After all the web, IVR, API tests were complete, I validated the data at the backend using SQL scripts.• Performed E-lockbox testing including the creation of files and validating the format/ layout as per the specifications.• Created & validated ACH files in the NACHA format that picked up all the bank payments for a specific client. This file was transmitted to the bank at the end of each day.• Created ACH Returns file based on ACH Returns that were processed the previous day. The files were created using batch jobs that were executed via Appworx.• Utilized defect tracking system MQC and JIRA to track and report defects.• Attended project meetings to provide the status on various projects and serve as cross-functional liaison between QA and project management.• Performed tests using Waterfall and Scrum/Agile methodology.

Brookfield, Wisc., Us

• Successful in reviewing business and functional documentation and configured new clients/programs through Card Management System (CMS)• Was responsible for the validation of IVR end to end call flow for prepaid gift cards and Money payroll cards for different credit union clients.• IVR testing included card activation, transaction summary validation & call routing option to an agent. • Led full life of SDLC for QA testing and reported all issues/defects and communicated with development and business users.• Wrote SQL queries in OLTP (Online Transaction processing) and Data warehouse databases to verify any updates done thru entry points like IVR, Batch, Front End and Data Warehousing.• Validated Web Services methods using XML formatted SOAP UI Tool. business reports developed using JReports (Java Based reports)

Certificate, Client/Server Technology

Bachelor’S Degree, Chemistry