o Pan India Account Manager for top 6 Clients with an annual revenue realization of INR 5 Crs.o Lead Service Agreements with global counterparts and services providers to ensure best of class services to the key customers.o Lead a team of 8 operations employees pan India working across end to end value chain.o Client Visits to access regular feedback leading to process improvement and increase customer satisfaction score

o Steering a mix of nominated & non-nominated pan India customers for Ocean Freight Business o Mapping the product pricing and suggesting alternatives to improve the services standards.o Participate in Service Agreements negotiations with global counterparts and services providers to ensure best of class services across customer base.o Monitoring the SLA’s, KPI’s of the process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Team Management, Multi Tasking, Conflict Management.........:)

Customer Servicingo Work spread across Nominations & Freehand Shipments with both Indian and Global Customer baseo Regular operational interaction with Clients/vendors to maintain strong control and monitoring over the entire shipment process.o Update and maintain internal database during pricing negotiations, actual shipments and post shipment closure. Sales and Business Developmento Making calls to shippers/Brokers for regular bookings and new business.

Customer Service and In-house Co-ordinationo Handling FCL, LCL and Buyer Console to the tune of 50 containers per month. Experiences include Handicrafts, Steel, Garments, etc.o Liaise with overseas Agents and Domestic Shippers during the cargo transit from dispatch to deliveryo Handled Freehand Shipments all inbound & outbound Nepal cargoes. o Coordinate with CFS personnel during stuffing and ensuring CLP is handover Carrier’s surveyors on time. o Rate and vessel planning for LCL Cargo for various destinations with Co-loadersSales and Business Developmento Getting Free hand FCL/LCL Business from Shippers/CHAs of Nominated Shipmentso Outbound calls to dormant accounts for reviving the business relationship.o Shipper visits for potential business development opportunities

• Customer Serviceo Handled Sea Exports for USA & Europe Sector o Liaison with various custom house agents, exporters & overseas agents o Negotiated sea freight with various shipping lines• Turned up 5 Custom House Agents for regular business • Assigned to completely handle one of the top 5 clients of the organisation