Smita D. Email & Phone Number

Toronto, Ontario, Canada

Etobicoke, Ontario, Canada

• Conducted in-depth analyses of survey questionnaires, identifying potential programming logic issues and making valuable recommendations for improvement, resulting in a 10% increase in survey completion rates.
• Collaborate with multiple sample providers to meet project targets within tight timelines, resulting in a 95% success rate in achieving project goals.
• Analyze field reports and provide actionable suggestions to the Project Manager for areas of improvement & concern, leading to a 10% increase in efficiency.
• Prepare client-ready detailed reports and ensure Quality Assurance of open-end files, maintaining a 100% accuracy rate in client deliverables.
• Collaborated with translation partners to conduct surveys in local languages, expanding reach to niche target audiences and increasing response rates by 15%.
• Implemented efficient e-mail invitation deployment processes using various platforms, resulting in a 20% reduction in technical issues reported by respondents.

Toronto, Ontario, Canada

• On-Site Technical Support
• Pre-event Planning Logistics
• Workshop Planning
• Event Marketing

Toronto, Ontario, Canada

• Facilitated seamless communication between operational departments by coordinating and managing support for various areas of the hotel.
• Verified and ensured the proper setup and functionality of meeting rooms, resulting in a 90% compliance rate with Banquet Event Order specifications.
• Maintained the highest standards of excellence for meetings, banquets, and private functions in dedicated event spaces, resulting in a 95% customer satisfaction rating.
• Participate in Banquet Event Order and weekly resume meetings. Cross-reference the next day's event schedule during BEO meetings.
• Introduced oneself to conference organizers during the event's commencement or at the pre-conference meeting, outlining the responsibilities and role of the Banquets Leadership Team.

Toronto, Ontario, Canada

• Greeted all guests with a warm smile, confirming reservations and escorting them to their tables promptly, resulting in a 95% customer satisfaction rate.
• Advised guests on menu items, effectively communicated special requests to the kitchen staff, and ensured proper collection of guest preferences, leading to a 20% increase in upselling opportunities.
• Took the initiative to build the restaurant's food and beverage database by collecting business cards from all diners, resulting in an expanded customer base and increased repeat business by 10%.

Toronto, Ontario, Canada

• Coordinated sales reporting activities regarding sellers' strategy and provided reliable data for analysis improving decision-making accuracy.
• Supported team efforts to complete daily store tasks in a timely manner resulting in increased productivity
• Organized inventory management efficiently ensuring smooth stocking processes with no discrepancies.
• Accurately handled cash, credit cards, and other forms of payment received from customers.
• Exceeded customer service standards by greeting customers and providing integrative solutions.

Doha, Qatar

• Maintained the safety & security of passengers by conducting pre-flight safety checks and demonstrating safety procedures, resulting in incident-free flights.
• Collaborated closely with team members and airline employees for efficient operative processes; multitasked effectively amid competing demands.
• Responded rapidly & effectively to emergency situations, upskilled in first-aid firefighting techniques & remained composed while taking charge during urgent scenarios.
• Provided exemplary customer service, earned compliments from satisfied customers & attended to needs promptly.

Mumbai, Maharashtra, India

• Organized safety inspections before flights and oversaw in-flight emergency responses to guarantee the utmost passenger safety.
• Worked together with teams from various departments to enhance operations, resulting in increased operational effectiveness.
• Executed administrative responsibilities, including generating flight reports and monitoring inventory.

Post Graduate - Research Analysis, Research Methodology And Quantitative Methods

• Qualitative and Quantitative Research • Spreadsheet and Database Management • Research Communication and Proposal Writing • Research.

Post Graduate - Business Analysis & Process Management, Business Analyst

• Business Fundamentals • Business Processes • Process Modelling • Operations Management

Bachelor'S Degree In Information Technology, Information Technology

• Web Technologies • Quantitative Techniques • Database Management System • Digital Computing