Smita D. Email & Phone Number

Hyderabad, In

Hyderabad

Hyderabad, Telangana, India

• Own the client journey from onboarding to adoption.• Act and a single point of contact for existing and adopted customers for feedback & escalations.• Retain and grow revenue on the existing book of business, manage customer life cycle, contract renewals, increase footprint within the business, forecast and reduce churn.• Understand the customer’s business needs to ensure customer satisfaction and encourage continued long-term relationships and help identify opportunities where… Show more • Own the client journey from onboarding to adoption.• Act and a single point of contact for existing and adopted customers for feedback & escalations.• Retain and grow revenue on the existing book of business, manage customer life cycle, contract renewals, increase footprint within the business, forecast and reduce churn.• Understand the customer’s business needs to ensure customer satisfaction and encourage continued long-term relationships and help identify opportunities where KPT’s service offerings fit their ongoing business strategy.• Achieve month on month cross selling and upselling targets along with welcoming new leads & business opportunities.• Deliver and measure the ROI for each account.• Manage the product implementation in terms of milestones with resource and program tracking while managing risks and escalations.• Track the engagement metrics and lead the account reviews seeking feedback and providing support at every touchpoint for optimum value delivery.• Collaborate with internal stakeholders across operations, delivery, Inside Sales, Product & Marketing to ensure all queries are addressed in a timely manner. Show less

Hyderabad, Telangana, India

• Identify suitable Vendors/ Linguists/ Artists, get sample test done, negotiate, compare, sign, and on-board new vendors to build a strong and scalable vendor network. • Procurement strategies and budgeting.• Developing standards and guidelines for vendors.• Coordinate cross-functional teams, communicate with internal and external parties. • Review quality of deliverables and feedback/ necessary action to Vendors/ Linguists/ Artists.• Build long-term relationships with… Show more • Identify suitable Vendors/ Linguists/ Artists, get sample test done, negotiate, compare, sign, and on-board new vendors to build a strong and scalable vendor network. • Procurement strategies and budgeting.• Developing standards and guidelines for vendors.• Coordinate cross-functional teams, communicate with internal and external parties. • Review quality of deliverables and feedback/ necessary action to Vendors/ Linguists/ Artists.• Build long-term relationships with Vendors/ Linguists/ Artists.• Drive and track vendor performance through data and metrics.• Contracts and Agreements Management.• Serve as a point of escalation for vendors.• Support project managers and sales teams through project delivery process. Show less

Hyderabad, Telangana, India

• Key-Account Handling• Post Sales POC• Community Management• Client Relationship Management• Business Development• Lead initiation• Supplier Outreach Management• User DatabaseManagement• Digital Marketing Strategist.• Designing of Marketing Campaigns• Execution of Designed Campaigns.• Community Engagement.• Liaison with Bloggers, Media pages

Hyderabad Area, India

• Reception/Front Office Management• Customer On-boarding• Client Handling• Client Management• Client Engagement• Event Planning and Management• Invoice Processing and Data Handling• In-house sales• Vendor Management• Facilities and Housekeeping Management

Hyderabad, Telangana, India

• Customer On-boarding• Potential Sales• Client Management• Client Engagement• Events &Activities• F&B Revenue management and P/L• Invoice Processing and Data Handling• Vendor Management• Vendor and Third-Party Relationship Retention

Bangalore

Privileged to be a part of the amazing Ladies and Gentlemen of the Ritz Carlton Hotel Company LLC and to have successfully completed 6 months of on-job training at all core sectors of the hospitality industry.

Bachelor'S Degree, Hospitality Administration/Management

Higher Secondary, Humanities