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Smita D. Email & Phone Number

Customer Success Manager || Keka HR || Account Management || HRMS at Keka HR
Location: Hyderabad, Telangana, India 7 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Keka HR
Role
Customer Success Manager || Keka HR || Account Management || HRMS
Location
Hyderabad, Telangana, India
Company size
201 employees

Who is Smita D.? Overview

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Quick answer

Smita D. is listed as Customer Success Manager || Keka HR || Account Management || HRMS at Keka HR, a company with 201 employees, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Smita D..

Smita D. previously worked as Customer Success Manager-Account Management at Keka Hr and Customer Success Manager at Keypoint Technologies. Smita D. holds Bachelor'S Degree, Hospitality Administration/Management from International Institute Of Hotel Management (Iihm), Kolkata.

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Keka HR

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Profile bio

About Smita D.

Dependable and highly versatile professional with a lifelong affinity for working with people and collaborating effectively in teams. My communication style is marked by careful selectivity, decisiveness, and unwavering determination. I firmly believe that kindness and empathy are potent tools for overcoming life's myriad challenges.I bring to the table over 6+ years of comprehensive experience encompassing Client Relationship Management, Solutions Service provision, ensuring Customer Satisfaction, successful Client and Vendor Acquisition, Supplier Outreach, and adept Network and Market Analysis, all culminating in exceptional Customer Success. My expertise extends to serving a diverse clientele across a spectrum of services, including Workplace Experience, AI/ML, B2B, SAAS, PAAS,NLP, and Localization Services. My skill set boasts robust problem-solving capabilities, sourcing proficiency, adept networking skills, and a keen knack for forging meaningful interpersonal connections, all underpinned by a seamless adaptability to ever-evolving scenarios.

Current workplace

Smita D.'s current company

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Keka HR
Keka Hr
Customer Success Manager || Keka HR || Account Management || HRMS
hyderābād, telangana, india
Website
keka.com
Employees
201
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Company profile
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7 roles

Smita D. work experience

A career timeline built from the work history available for this profile.

Customer Success Manager-Account Management

Current
Keka Hr

Hyderabad

Feb 2024 - Present

Customer Success Manager

Keypoint Technologies

Hyderabad, Telangana, India

  • Own the client journey from onboarding to adoption.
  • Act and a single point of contact for existing and adopted customers for feedback & escalations.
  • Retain and grow revenue on the existing book of business, manage customer life cycle, contract renewals, increase footprint within the business, forecast and reduce churn.
  • Understand the customer’s business needs to ensure customer satisfaction and encourage continued long-term relationships and help identify opportunities where… Show more
  • Understand the customer’s business needs to ensure customer satisfaction and encourage continued long-term relationships and help identify opportunities where KPT’s service offerings fit their ongoing business strategy.
  • Achieve month on month cross selling and upselling targets along with welcoming new leads & business opportunities.
Jan 2023 - Feb 2024

Vendor Manager, Localization Services

Keypoint Technologies

Hyderabad, Telangana, India

  • Identify suitable Vendors/ Linguists/ Artists, get sample test done, negotiate, compare, sign, and on-board new vendors to build a strong and scalable vendor network.
  • Procurement strategies and budgeting.
  • Developing standards and guidelines for vendors.
  • Coordinate cross-functional teams, communicate with internal and external parties.
  • Review quality of deliverables and feedback/ necessary action to Vendors/ Linguists/ Artists.
  • Build long-term relationships with… Show more
Sep 2021 - Jan 2023

Manager Of Community Relations

Thinkphi

Hyderabad, Telangana, India

  • Key-Account Handling
  • Post Sales POC
  • Community Management
  • Client Relationship Management
  • Business Development
  • Lead initiation
Mar 2020 - Sep 2021

Customer Service Representative

Workenstein Collaborative Spaces

Hyderabad Area, India

  • Reception/Front Office Management
  • Customer On-boarding
  • Client Handling
  • Client Management
  • Client Engagement
  • Event Planning and Management
Sep 2019 - Mar 2020

Community Service Executive

Awfis Space Solutions Private Limited

Hyderabad, Telangana, India

  • Customer On-boarding
  • Potential Sales
  • Client Management
  • Client Engagement
  • Events &Activities
  • F&B Revenue management and P/L
Jul 2018 - Sep 2019

Intern

The Ritz-Carlton Hotel Company, L.L.C.

Bangalore

Privileged to be a part of the amazing Ladies and Gentlemen of the Ritz Carlton Hotel Company LLC and to have successfully completed 6 months of on-job training at all core sectors of the hospitality industry.

Jun 2016 - Nov 2016
Team & coworkers

Colleagues at Keka HR

Other employees you can reach at keka.com. View company contacts for 201 employees →

DS Dhanya Samani Dhanya Samani Colleague at Keka Hr Karnataka, India, India View → UR Utsa Roy Chowdhury Utsa Roy Chowdhury Colleague at Keka Hr Kolkata, West Bengal, India, India View → SK Saurabh Khare Saurabh Khare Colleague at Keka Hr Hyderabad, Telangana, India, India View → AK Ankit Kumar Ankit Kumar Colleague at Keka Hr Patna, Bihar, India, India View → SN Srikanth Nasika Srikanth Nasika Colleague at Keka Hr Andhra Pradesh, India, India View → DK Deepa K Deepa K Colleague at Keka Hr Hyderabad, Telangana, India, India View → CT Chandana Tulabandu Chandana Tulabandu Colleague at Keka Hr Hyderabad, Telangana, India, India View → SS Saswati Soumya Saswati Soumya Colleague at Keka Hr Bengaluru, Karnataka, India, India View → MJ Manoj Jambuka Manoj Jambuka Colleague at Keka Hr Koratla, Telangana, India, India View → JK Jyostna Kolla Jyostna Kolla Colleague at Keka Hr Hyderabad, Telangana, India, India View →
2 education records

Smita D. education

Bachelor'S Degree, Hospitality Administration/Management

International Institute Of Hotel Management (Iihm), Kolkata
FAQ

Frequently asked questions about Smita D.

Quick answers generated from the profile data available on this page.

What company does Smita D. work for?

Smita D. works for Keka HR.

What is Smita D.'s role at Keka HR?

Smita D. is listed as Customer Success Manager || Keka HR || Account Management || HRMS at Keka HR.

Where is Smita D. based?

Smita D. is based in Hyderabad, Telangana, India while working with Keka HR.

What companies has Smita D. worked for?

Smita D. has worked for Keka Hr, Keypoint Technologies, Thinkphi, Workenstein Collaborative Spaces, and Awfis Space Solutions Private Limited.

Who are Smita D.'s colleagues at Keka HR?

Smita D.'s colleagues at Keka HR include Dhanya Samani, Utsa Roy Chowdhury, Saurabh Khare, Ankit Kumar, and Srikanth Nasika.

How can I contact Smita D.?

You can use AeroLeads to view verified contact signals for Smita D. at Keka HR, including work email, phone, and LinkedIn data when available.

What schools did Smita D. attend?

Smita D. holds Bachelor'S Degree, Hospitality Administration/Management from International Institute Of Hotel Management (Iihm), Kolkata.

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