• Strategy planning with senior management and stakeholders to provide operational planning for forecasting, resource planning, deployment and cost optimization• Ensure a deep understanding of account individual experiences to head off potential issues before they become problems• Monitor and review the accounts on various delivery parameters to ensure quality delivery as per budget and timelines• Participate in daily cadence calls and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders• Overall demand tracking and ensuring timely fulfilment as per defined SLA’s and keeping close governance • Optimize manpower and minimize leakages by working closely with delivery heads & COO• Department budgeting including Visa, L&D and HR• Contract extensions, renewals, expiry for existing and upcoming projects, drive the focus of the team on quality and adherence to contract compliance processes• Resource uploading as per the contract and planning deployments using internal and external channels• Focus on helping people develop their careers in order to retain & reduce turnover by upskilling or cross skilling them• Conducting Audit for compliance adherence • Monthly MIS for the organization to track progress and identify potential red flags• Performance review for team of 8

• Manage and drive end to end fulfillment for Insurance portfolio with more than 2000 WIP demands, ensuring adherence to all supply chain processes and stakeholders• Requirement analysis by gathering forecast and providing periodic demand progress to Executive stakeholders• Trend analysis month on month on important People Supply chain metrics for effective workforce deployment and cost effectiveness considering the risk factor involved• Revamped standard and guidelines to suit the ongoing business requirements• Managing high level escalations advise by solving problems and conflicts

• Worked on process improvement and standardization of performance management, strategic staffing, Induction across all verticals of Leonard Cheshire• Worked on analysis of various factors that affect retention of employees

• Responsible for regions like Australia/New Zealand, Europe and Greater Group of China Leading the creation of recruitment plans for all open positions• Spearheaded staffing life-cycle through effective planning, forecasting and on-time demand fulfillment by keeping an eye on cost related factors attached to resourcing• Worked closely with the sales team and participated in the Solution Shaping calls to identify potential deals and plan skilled resource allocation & project ramp-ups as per resource forecasting• Pre-screened all resumes based on their qualification and background & promptly corresponded with all applicants prior to sending them to corporate hiring managers for consideration• Tracked candidate and pushed for feedback on disqualifications, time-to-fill statistics and other variables• Prepared sourcing approval files, reviewed them for the team and queued them up at Resource Board for approval and participated in the Resource Board calls to provide business justification for the same• Responsible for new hire On-Boarding and joining formalities • Effectively managed Bench and partially utilized practitioners to ensure maximum billability • Identifying attrition and roll off risks and highlight them to the senior management to avoid utilization waste• Performed End-to-End Sub contractor management and Professional services through agencies• Converted employee status from temporary to permanent with necessary approvals• Prepared and reported operational metrics (MIS) for demand fulfillment including requirement dashboard to the project teams on bi-weekly basis• Revamped company policies and introduced new policies and processes to suit the ongoing business requirements• Managed employee engagement activities and advised them on issues and conflicts

• Bench management and partial utilized resource management • Identifying manpower requirements and sourcing candidates through internal channels• Working with the POP team & checking on the utilization of resources, potentially to be moved within the organization for better revenue earning positions and maintain assignment hours for multiple projects• Conducting preliminary interviews of potential candidates in order to assess the candidate's suitability, attitude, academic & professional qualifications, experience & communication skills• Transitioned Global Contractor Staffing activity from Manila, Philippines to Pune, India; and leveraged knowledge to form Centralized Team for contractor fulfillment across IBM locations.• Highlighting issues & risks of non-availability of resources to fulfill requirement to RCM and Project • Maintaining staff sheets weekly with resources on-boarded/off-boarded & yet to be on-boarded.• Identifying attrition & roll off risks and highlighting them to the Senior Management in order to avoid utilization waste.• Maintain attrition level by developing career progression plans/training-up-skilling for resources.• Internal audits

• Managed complete lifecycle of staffing process - Plan, Organize, Direct and Control manpower for 6 Business Units• Initiated all modes of internal resourcing methods to optimize partly/not utilized resources in my Business unit as well as other business unit. • Accurate resource allocation to avoid billing impact.• Manage IJPs • Bench Management• Involved in End-to-End Sub-con hiring • Implement HR policy with the objective to motivate and retain associates.• Co-ordinate with HR Shared Service for background verification, Visa, location update, etc.• Conducting and coordinating Off-Campus Fresher recruitment drive and walk-in drive• Induction and KT for new joiners• MIS/Dashboard reports

• Helpdesk Process SPOC with team strength of 5 members• Handle the entire team, distribute & manage work volume as per the bucket• End to end coordination with client, candidate & the IDU Head for candidate selection process• Training the New Joiners to ensure their smooth transition• End-to-end manage CVs (CV formatting per standard norms, schedule interviews with client and IBU Head, work on feedback, analyze rejection parameters to reduce rejection rate, etc) and resource fulfillment• Prepare case studies and training modules for the process• To monitor quality for the team, 3 audits per week per agent• MIS Reporting for various reviews

• Took inbound calls and provided with solution to the customers with reference to their queries• Tracked call inflow and maintained report on the same for management reviews and analysis• Maintained data of the Average Process Time (APT) for all agents and share report with the management for incentive distribution

• Advised students about the various courses offered by SSI and their payment schemes• Prepared meeting minutes and circulated it to the relevant departments for organizational support• Kept organized documentation and library of the institute & Liaised with vendors to order and maintain inventory of office supplies