Smita G Email & Phone Number

India

Noida

New Delhi Area, India

• Ensure that the team is equipped with product, process and systems
• Recruitment/Staffing/Training of the team members
• Defining the KRAs of the team at all the levels below
• Designing daily/monthly and weekly targets of each agent & teams and ensuring they are achieved
• Designing monthly and quarterly incentive schemes for the team for maximum revenue generation
• Designing and reviewing the calling script to be used by the team members

New Delhi Area, India

• Reporting to Head – PDD Tele Collections.
• Responsible for overall operations and driving business through vendor for credit card collections across cities
• Tele collections of self employed, salaried, employee, league and other Surrogates.
• Handling collections for bucket 0 to bucket 2 delinquencies with a team size of 40 callers and 70 field executives to achieve set Collection target across the cities.
• Motivating the agency team… Show more
• Motivating the agency team to make them equipped with product, processes and system.

New Delhi

• Leading a team of 10 telecallers and 4 sales executives
• Recruitment/Training of Agents/Telecallers.
• Planning, forecasting, preparing & implementing the sales plan.
• Achieving the Sales Target.
• Identifying potential area of development.
• Organizing Training Sessions

New Delhi Area, India

• Leading a team of 40 telecallers and 12 sales executives.
• Responsible for the Operation of Outbound Project of Standard Chartered Bank.
• Recruitment/Training of Agents/Telecallers.
• Responsible for monitoring Leave planning & rotation for optimum utilization of available seats.
• Achieving the Sales Target.
• Planning, forecasting, preparing & implementing the sales plan.

Pgdbm, Marketing N Hr

Major in Marketing

Bcom (H), Commerce

B Com (H)