Smita G Email & Phone Number

India

Noida

New Delhi Area, India

• Ensure that the team is equipped with product, process and systems• Recruitment/Staffing/Training of the team members• Defining the KRAs of the team at all the levels below• Designing daily/monthly and weekly targets of each agent & teams and ensuring they are achieved• Designing monthly and quarterly incentive schemes for the team for maximum revenue generation• Designing and reviewing the calling script to be used by the team members• Monitoring team’s daily… Show more • Ensure that the team is equipped with product, process and systems• Recruitment/Staffing/Training of the team members• Defining the KRAs of the team at all the levels below• Designing daily/monthly and weekly targets of each agent & teams and ensuring they are achieved• Designing monthly and quarterly incentive schemes for the team for maximum revenue generation• Designing and reviewing the calling script to be used by the team members• Monitoring team’s daily performance and reviewing it regularly• Procurement of target segment customer database and monitoring productivity of each source of database• Coordinating with marketing team to ensure sufficient data is generated for calling• Ensure data allocation equality and optimum utilization of the base received through all the sources• Driving cross sell business• Ensure smooth flow of leads from telesales team to sales channels and tracking feedback• Keep a close coordination with the stake holders• Instrumental in internal and external audits• Ensure regular training sessions and call audits are done to make sure call and leads quality is maintained• Setting data security norms and ensure they are adhered• Analyzing Trend/MIS/Data and Reports and take necessary steps for productivity improvement• Escalation handling Show less

New Delhi Area, India

• Reporting to Head – PDD Tele Collections.• Responsible for overall operations and driving business through vendor for credit card collections across cities• Tele collections of self employed, salaried, employee, league and other Surrogates.• Handling collections for bucket 0 to bucket 2 delinquencies with a team size of 40 callers and 70 field executives to achieve set Collection target across the cities.• Motivating the agency team… Show more • Reporting to Head – PDD Tele Collections.• Responsible for overall operations and driving business through vendor for credit card collections across cities• Tele collections of self employed, salaried, employee, league and other Surrogates.• Handling collections for bucket 0 to bucket 2 delinquencies with a team size of 40 callers and 70 field executives to achieve set Collection target across the cities.• Motivating the agency team to make them equipped with product, processes and system.• Monitoring Team Performance & Productivity• Setting cycle wise monthly targets for each city and ensuring that targets are met consistently.• Analyzing trend in the portfolio and Value Adding.• Responsible for co-ordination with all the bucket managers for skip cases• Analyzing MIS Reports sent by HO and suggesting & implementing corrective measures. • Identifying potential area of improvement in collections• Develop Value Plan/Presentation for strategies to be adopted for cracking the cms.• Ensure timely acknowledgement and resolution of escalations through centralized system.• Handling customer grievances & queries – including retrieval of data from HO to follow up on customer disputes / queries.• Ensure that cost of the collection operations are managed within the budgets assigned• Attended advanced training programs on self and management development conducted by internal management as well as external training groups. Show less

New Delhi

• Leading a team of 10 telecallers and 4 sales executives• Recruitment/Training of Agents/Telecallers.• Planning, forecasting, preparing & implementing the sales plan.• Achieving the Sales Target.• Identifying potential area of development.• Organizing Training Sessions• Analyzing Daily Calling Reports and suggesting corrective measures. • Maximize revenue from existing resources• Monthly presentation to ASM for justifying Cost & Revenue Budgets.

New Delhi Area, India

• Leading a team of 40 telecallers and 12 sales executives.• Responsible for the Operation of Outbound Project of Standard Chartered Bank.• Recruitment/Training of Agents/Telecallers.• Responsible for monitoring Leave planning & rotation for optimum utilization of available seats.• Achieving the Sales Target.• Planning, forecasting, preparing & implementing the sales plan.• Identifying potential area of development.• Responsible for introduction of new… Show more • Leading a team of 40 telecallers and 12 sales executives.• Responsible for the Operation of Outbound Project of Standard Chartered Bank.• Recruitment/Training of Agents/Telecallers.• Responsible for monitoring Leave planning & rotation for optimum utilization of available seats.• Achieving the Sales Target.• Planning, forecasting, preparing & implementing the sales plan.• Identifying potential area of development.• Responsible for introduction of new solutions/concepts in close co-ordination with the Bank. • Analyzing Reports prepared by the TL’s and suggesting corrective measures. • Monthly presentation to VP-Sales & Marketing for justifying the Cost and Revenue Budgets. Show less

Pgdbm, Marketing N Hr

Major in Marketing

Bcom (H), Commerce

B Com (H)