Smita Ghadi Email & Phone Number

Mumbai, Maharashtra, India

Assist the Branch Manager in overseeing day-to-day branch operations.Ensure adherence to banking policies, procedures, and regulatory compliance.Supervise and mentor branch staff to ensure high performance and development.Conduct regular training sessions and performance evaluations.Foster strong relationships with customers to enhance customer satisfaction and loyalty.Address customer queries and resolve complaints effectively. * Drive sales initiatives to achieve branch targets for loans, deposits, and other products.Identify opportunities for cross-selling banking products and services.Assist in budgeting, forecasting, and financial reporting for the branch.Monitor and control branch expenses to maximize profitability.Identify and mitigate operational risks within the branch.Ensure compliance with risk management policies and procedures.Ensure the branch operates in compliance with internal and external regulations.Prepare for and facilitate internal and external audits.

Thane, Maharashtra, India

Led a team of 9 members.Managed the delivery of Customer First service excellence.Fostered a branch culture focused on quality and continuous improvement, ensuring all performance account-abilities were understood and utilized by employees.Conducted weekly, fortnightly, and monthly verification's of branch activities, ensuring adherence to established processes.Reviewed retail branch policies, procedures, and processes to recommend enhancements for efficiency and risk mitigation.Ensured the team focused on acquiring new business, building personal relationships, and retaining and expanding existing ones.Managed staffing, counseling, and performance evaluation of team members.Ensured all job functions were performed in compliance with regulations and monitored teller and platform operations to manage daily tasks effectively.

Mumbai, Maharashtra, India

Assisting a team of three Privilege Bankers and three Value Bankers.Managing operations and the sales front of one of the largest branches in Mumbai.Providing quality customer service by educating clients on financial solutions and optimizing retained earnings.Ensuring branch compliance with audit and regulatory standards.Handling escalations and queries, and providing appropriate solutions.