- Identified and assessed customer needs to ensure high satisfaction levels.- Provided accurate, valid, and complete information using CRM and operational tools.- Addressed and resolved customer complaints, offering solutions and alternatives within SLAs.- Managed quality claims, process adherence, policy compliance, and quality assurance.- Delivered feedback from quality checks to production and e-commerce teams for continuous improvement.- Adhered to communication… Show more - Identified and assessed customer needs to ensure high satisfaction levels.- Provided accurate, valid, and complete information using CRM and operational tools.- Addressed and resolved customer complaints, offering solutions and alternatives within SLAs.- Managed quality claims, process adherence, policy compliance, and quality assurance.- Delivered feedback from quality checks to production and e-commerce teams for continuous improvement.- Adhered to communication procedures, guidelines, and company policies.- Reported errors, bugs, and opportunities for improvement to relevant teams.- Processed and managed orders, invoicing, and related tasks across platforms such as Shopify, Narvar, Netsuite, and Everstocks.- Actively participated in projects, team meetings, and company events.- Assisted the Operations team to ensure consistent, high-quality service, using CSAT and First Time Response metrics.- Trained external agents on new processes, updates, and feedback.- Managed logistics fulfillment, tracked lost or missing orders, and coordinated with delivery partners associated with Tropicfeel. Show less

- Generated leads and promoted solo travel experiences for women.- Created customized travel itineraries based on client preferences.- Coordinated with vendors and stakeholders to ensure smooth operations.- Acted as the primary point of contact for clients, addressing queries and recommending travel packages.- Led guided tours in Pune and Mumbai, ensuring memorable experiences for clients.

- Served as a Brand Ambassador for Amity School of Travel & Tourism Management.- Assisted in organizing conferences and other university events.- Conducted data research and lead generation to support marketing efforts.- Assisted follow ups calls to support application and enrollment.- Supported marketing research and promotional activities for university courses.

- Scheduled and organized weekend tours and excursions.- Coordinated corporate and educational outings.- Led walking tours in Pune, offering insightful experiences.- Managed promotions, sales, and marketing efforts.- Curated sustainable and culturally immersive itineraries.

-Assisted with English teaching to students below 6 years old.- Data collection through surveys for the community build up programs.-Assisted healthcare community centres with community engagement for data collection andanalysis, as well as outreach for sanitary distribution and school follow-up visits- Hosted annual events.- Helped with Administrative tasks.