Sales Operations And Customer Service Logistics Manager
Current1) Customer service and Logistics responsibility• Responsible for the Countries in the Arabian Peninsula, Afghanistan, and Pakistan.• Offering customer support for power tools, power tool accessories garden tools and measuring tools.• Interacting with customer for power tool inquiries, for its availability and providing the required information.• To ensure the approved prices and margins are in line with the pricing process • Order processing in SAP system• Co-ordination & follow up with the different product distribution managers • Follow up for the outstanding receivables and advance payments . • Providing proforma invoice for shipments related to Prepayment customer orders.• Reporting invoicing projections (mid-month forecast) and potential business.• Aligning with the sales department and customer to achieve the monthly invoicing target and the quarterly target.• ANALYSES- Generating ABC Analysis, Freight Cost Analysis• Interacting with distribution managers to ensure replenishment of products happen in time• Ensuring service levels of the different products are always in line with the required targets• Interacting with Logistics on daily basis to ensure orders go for packing and invoicing.• Analyzing claims and processing them in the system• Analyzing returns from customers and coordinating with concerned departments. • Coordination with freight forwarder and couriers which are involved for timely delivery of the order.2) SAP Co-coordinator responsibility• Ensuring efficient trouble shooting and debugging • Assigning of the roles and transaction for the users • End user support for all SD module related issues.• Maintenance of Customer Master Data in SAP• Participating in Regression Testing before Go Live to any changesAchievements:• Successfully handled Audit inquires from internal and external auditors.• As a SAP Key User supported the team and managed to ensure there are no issues after Go live to any SAP changes.
