Smita S. Email & Phone Number

a) Approve loans (inbound and outbound online )within specified limits and refer loan outside those limits to management for approval.b) Contact applicants to obtain information for loan applications and to answer questions about the process.c)Analyze applicants; financial status, credit, and property evaluations to determine feasibility of granting loans.d)Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.e) Obtain and compile copies of loan applicants, credit histories, corporate financial statements, and other financial information to compute payment schedules.f) Review loan agreements to ensure that they are complete and accurate according to policy.g) Stay abreast of new types of loans and other financial services and products to better meet customer needs.h) Have knowledge of all policies and procedures which are compliant in terms of the company policy, APRA, and ASIC guidelines.i) Assist or confer with underwriters to aid in resolving personal loan application problems.j) Set credit policies, credit lines, procedures, and standards in conjunction with senior managers.k) Handle customer complaints and escalations and take appropriate action to resolve them.l) Report manager weekly about distribution of online application, team performance and adherence to latitudes compliance and values.m) Trained academy team (new hires) and second in charge for the team while also acting floor in charge in absence of Team Leaders and Managers.n) Contacting and engaging existing and potential customers to assess their needs for Personal Lending products.o) Processing secured and unsecured loan applications accurately and efficiently to ensure a positive customer experience and in compliance with company obligations around lending and privacy.p) Verifying income based on the income document provided by the customer (Pay slips, Tax return, Bank Statements etc.)

Melbourne, Australia

a)Responsible for inbound and making warm outbound calls to existing Latitude credit card holders. b)Processing applications for Personal Loans, Debt consolidation loan, Auto loan.c)Assessing customer's needs and eligibility for products solutions.d)Providing customers with up-selling and cross selling options.e)Adhering to responsible lending and regulatory guidelines.f)Selling loan protection insurance within constraints of Tier 2g)Assisted Team Manger in various tasks such as assisting team members in solving their problems, instructions team members and motivating and up skill the low performance.h) Performed TM duties in the absence Team Manger.I)Ran team meetings with the team.

India

a) Making numerous Outbound calls for capturing customer responses and opinions regarding their electricity and gas suppliers such as British Gas, EDF Energy, NPower, Scottish Power, M&S Energyb) Maintaining customer responses in relation to household solar panels and other productsc) Keeping accurate records of discussions or correspondence with customer’s information in NIIT in-house systemd) Assisted Team Leader in various tasks such as assisting team members in solving their customer queries, instructing team members, motivating and up skill the low performerse) Acting as the face of the company and providing a professional, efficient service in a KPI driven environmentf) Ensuring all calls are handled in accordance with quality standardsg) Performed TL duties in the absence of Team Leaderh) Provided training to new recruited staff regarding the procedure & workings of the organization

India

a) Making numerous Outbound calls for capturing customer responses and opinions regarding their electricity and gas suppliers such as British Gas, EDF Energyb) Ensuring all calls are handled in accordance with quality standards

Insurance

Business/Commerce, General