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Smita Sinha is listed as Customer Success Manager at OpsHub, Inc., a with 55 employees, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Smita Sinha.
Smita Sinha previously worked as HR Business Partner at Clicksoftware and HR Generalist at Bar Code India Ltd.. Smita Sinha holds Master Of Business Administration - Mba, Marketing And Human Resource from Institute Of Technology And Science,Ghaziabad.
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"Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful." Albert SchweitzerThis quote unequivocally sums up the significant pivot I have made in my career from HR professional to Customer Success which reflects the essence of aligning my skills and passion, to drive meaningful relationships and outcomes.It's been a thrilling and deeply satisfying journey !As a Customer Success Manager, I am very passionate about helping my customers(small to enterprise grade) to achieve their business goals by fostering long term relationships, delivering exceptional service and ensuring customers realize the full potential of the solutions they invest in.Over the last 5 years, As a steward of diverse portfolio management spanning EMEA, APAC and USA my expertise lies in onboarding, retention strategies, upselling, cross-functional collaboration, advocacy. I play a pivotal role in elevating customer experiences across all solution verticals which has led to 90% customer's satisfaction. Collaborating directly with the customers I identify and nurture upsell and cross sell contributing to 25-30% of the revenue growth. Working closely with leadership, I spearhead initiatives to refine process and establish metrics for gauging customer performance. My commitment is to evolve and elevate, ensuring unparallel customer success.The mission is clear: empower clients with solutions that not only meet but exceed their business objectives. This is achieved through a proactive approach to customer satisfaction, as evidenced by a marked improvement in CSAT and NPV scores. When I am not at work, I enjoy playing guitar and painting. My hobbies has taught me to be patient, focused and the importance of practice which are all crucial when dealing with customers.I thrive in fast-paced environments, continuously learning and innovating to deliver value. Let's connect to discuss how I can help your organization achieve outstanding customer success! Connect me on @sinha.smita3@gmail.com !
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Gurgaon, Haryana, India
• Managed customer onboarding, adoption, and renewal for B2B global clients across EMEA, APAC, and USA.• Implemented strategies to increase customer retention and drive account expansion through contextual offers.• Conducted customer feedback surveys using CSAT and NPV Score to improve customer experience and identify upsell opportunities.
Gurgaon, India
• Conducted niche talent acquisition including interviews, salary negotiations, and offers for niche technologies.• Managed end-to-end recruitment processes for niche technologies, ensuring quality hires for ClickSoftware.• Handled employee engagement, relations, onboarding, and exit processes to maintain a positive work environment.• Interacted globally with stakeholders to align HR strategies with business goals.
Gurgaon, India
• Managed talent acquisitions, HR operations, and HR compliances at Bar Code India Ltd.• Conducted employee engagement activities and performance management to enhance team productivity.• Led campus recruitment efforts to attract top talent for the company.• Facilitated exit interviews and formalities to ensure smooth offboarding processes.
Gurgaon, India
•Using social media to advertise positions, and build relationships with candidates and employers;•Headhunting - identifying and approaching suitable candidates for Various sectors like IT &ITES, Telecom,Insurance,Project Management industries,
Noida Area, India
•Looked after the recruitment process for the IT Client like Wipro and HP.
Other employees you can reach at opshub.com. View company contacts for 55 employees →
Niraj Chapla
Colleague at Opshub, Inc.Ahmedabad, Gujarat, India
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Ranjana Prashar
Colleague at Opshub, Inc.Newbury, England, United Kingdom
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Ayushi Patel
Colleague at Opshub, Inc.Ahmedabad, Gujarat, India
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Amol Golvelkar
Colleague at Opshub, Inc.Ahmedabad, Gujarat, India
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Abhishek Savaliya
Colleague at Opshub, Inc.Ahmedabad, Gujarat, India
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Jitusingh Rajpurohit
Colleague at Opshub, Inc.Surat, Gujarat, India
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Jitusingh Rajpurohit
Colleague at Opshub, Inc.Surat, Gujarat, India
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Nisarg Koradia
Colleague at Opshub, Inc.Gandhinagar, Gujarat, India
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Kalp Vora
Colleague at Opshub, Inc.Ahmedabad, Gujarat, India
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Mili Mehta
Colleague at Opshub, Inc.Ahmedabad, Gujarat, India
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Quick answers generated from the profile data available on this page.
Smita Sinha works for OpsHub, Inc..
Smita Sinha is listed as Customer Success Manager at OpsHub, Inc..
Smita Sinha is based in Gurgaon, Haryana, India while working with OpsHub, Inc..
Smita Sinha has worked for Opshub, Inc., Clicksoftware, Bar Code India Ltd., Git Geeks, and Shriram New Horizons India Limited.
Smita Sinha's colleagues at OpsHub, Inc. include Niraj Chapla, Ranjana Prashar, Ayushi Patel, Amol Golvelkar, and Abhishek Savaliya.
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Smita Sinha holds Master Of Business Administration - Mba, Marketing And Human Resource from Institute Of Technology And Science,Ghaziabad.
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