Smita Yogesh Email & Phone Number

 Providing information to customer on queries regarding service availability and documents required, clearing shipments detained at various check post. Handling cases of shortage / damages / claims. Interact with loader, delivery boys and other staff for delivery concern.

 Extensive interaction with customer in the designated territory of operation in the matters related to customer queries. attending telephone calls, registering complaints, complaints, monitoring and tracking complaints and documentation. Providing information to customer on queries regarding service availability and documents required, clearing shipments detained at various check post. Handling, Maintaining and submission of MIS report of major revenue generating customers. Highlighting recurring failures and ensuring preventive measures. Handling of total freight billing and supporting of major customer ASIAN PAINTS, CASTROL, KRISLON, JUNEJA GLOBAL, SPYKAR, SHANTI INSTRUMENTS, AND SHOPPERS STOP VENDORS AND MANY MORE. AT ANDHERI, VIKHAROLI, GOREGAON. Handling commercial activities like follow up for the collection and outstanding. Maintaining a regular inter-branch co-ordination to ensure the inflow, outflow and delivery consignments in accordance with schedules. Monitoring of escalated complaints if they have been attended and closed. Handling cases of shortage / damages / claims. Co-ordination for the clients pick ups and monitoring the same Follow up for freight payments from customers. Generate sales leads whenever interact with a prospective customer as walk in or any requirements of the prospective organization.

 Extensive interaction with customer in the designated territory of operation in the matters related to customer queries. attending telephone calls, registering complaints, complaints, monitoring and tracking complaints and documentation. Providing information to customer on queries regarding service availability and documents required, clearing shipments detained at various check post. Handling, Maintaining and submission of MIS report of major revenue generating customers. Highlighting recurring failures and ensuring preventive measures. Handling of total freight billing and supporting of major customer ASIAN PAINTS, CASTROL, KRISLON, JUNEJA GLOBAL, SPYKAR, SHANTI INSTRUMENTS, AND SHOPPERS STOP VENDORS AND MANY MORE. AT ANDHERI, VIKHAROLI, GOREGAON. Handling commercial activities like follow up for the collection and outstanding. Maintaining a regular inter-branch co-ordination to ensure the inflow, outflow and delivery consignments in accordance with schedules. Monitoring of escalated complaints if they have been attended and closed. Handling cases of shortage / damages / claims. Co-ordination for the clients pick ups and monitoring the same Follow up for freight payments from customers. Generate sales leads whenever interact with a prospective customer as walk in or any requirements of the prospective organization.