Smita Jain Email and Phone Number
I strive for more simplicity in the healthcare system for everyone. Growing up as the daughter of two physicians in Canada, I value healthcare as a fundamental right. Although I recognize that universal healthcare isn't a perfect solution, its simplicity and efficiency are instructive. Witnessing firsthand how it enables everyone to access essential medical services reinforced my belief that everybody's well-being matters. I'm especially passionate about exploring technological innovations to advance access. How can we support the healthcare ecosystem to allow these solutions to pave the way? I have extensive experience in healthcare, life sciences and strategic consulting. My capabilities include patient experience, market access, strategy, launch through end of life cycle planning, strategic operations, selection, coaching and development of talent. My strong track record includes business transformation and driving strategic initiatives from Strategy all the way through execution (e.g., Design, Develop and Implementation of strategies)
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Executive Director, Patient Experience TeamsGenentechCalifornia, United States -
Co-Founder & PartnerSagetree Collective Jun 2024 - Present -
Board MemberWharton Health Care Management Alumni Association Jun 2024 - Present -
Consultant/AdvisorSjain Llc Apr 2024 - Present
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Head, Patient Experience TeamsGenentech Oct 2016 - Apr 2024South San Francisco, California, Us*Lead all Therapeutic Area Patient Experience Teams team to advance and deliver Genentech Patient support services across chronic, acute and rare diseases for ~275K patients annually and full portfolio of 30 products. *Lead 500+ full time and contingent Patient Navigators, Reimbursement Specialists, Case Managers and Field Reimbursement (through 2019) to deliver top tier customer service. *Increased team engagement scores from 35% to 85% and annual efficiencies of $5-10M while improving experience. Increased digital tools from 50% to 80% over 3 years. *Have built and scaled patient and customer experience across Oncology, MS, RA, Alzheimers, Ophthalmology, Rare diseases
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Us Leadership Team, Genentech Clinical Operations (Concurrent Role)Genentech Jun 2023 - Dec 2023South San Francisco, California, Us*Create and lead US Strategy focused on supporting faster, more diverse patient representation in clinical trials. Support stronger customer experience.
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Head Of Pricing, Contracting And Distribution Strategy - Immunology, Ophthalmology, RespiratoryGenentech May 2012 - Oct 2016South San Francisco, California, Us*Rebuilt Pricing, Contracting and Distribution team including new team vision, priorities, culture. *Led 10 strategy managers to develop and execute strategies to defend total >$3B of revenue.*Increased engagement score by 30%.
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Brand Marketing (Strategy Manager And Interim Marketing Director)Genentech Jan 2010 - May 2012South San Francisco, California, Us*Led Nutropin Brand Planning, speaker programs, advisory boards, advocacy, business development assessments. *Managed two field based Clinical Coordinators; Redesigned & executed on more targeted clinical marketing plan*Created payer pull through infrastructure for field and increased pull through on contracts by 25%
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Strategy Engagement Manager (Management Consulting)Booz & Company Sep 2005 - Jan 2010New York, Ny, UsFKA Booz Allen Hamilton: Led Booz and client teams to advise on C-level strategic and operational business issues across healthcare sectors e.g., payer provider collaborations, digital strategy, growth strategy, market entry, cost reduction -
Global Product Manager, Preclinical Research, Quality EngineerGuidant Vascular Intervention Sep 1999 - Jul 2003PIPELINE: created pipeline prioritization strategy for coronary stent products based on market research, competitive and financial analyses (re-allocated $500K to more profitable products)NEW PRODUCT DEVELOPMENT: Acted as voice of the physician (Key Opinion leaders for development teams) designed and led preclinical testing studies for two revolutionary devicesQUALITY: Managed quality of 5 catheter manufacturing lines. Investigated product failures/returns
Smita Jain Education Details
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The Wharton SchoolHealthcare And Strategic Management -
The University Of British ColumbiaMechanical Engineering
Frequently Asked Questions about Smita Jain
What company does Smita Jain work for?
Smita Jain works for Genentech
What is Smita Jain's role at the current company?
Smita Jain's current role is Executive Director, Patient Experience Teams.
What schools did Smita Jain attend?
Smita Jain attended The Wharton School, The University Of British Columbia.
Who are Smita Jain's colleagues?
Smita Jain's colleagues are Hany Girgis, Daniel Nguyen, Musaddiq Ansari, Pharmd, Rph, Ms, Mackenzie Capasso, Travis Held, Parth Rabadia, Gina Leung.
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