Seema Thanekar Email & Phone Number

Pune

Pune, India

Responsible for complete Online Client Support in the Service Department, duties included answering customer queries, problem solving. Coordinating with customer online & on phone as per requirement for solving their queries. Maintaining daily database online request placed for recharging Mobile, DTH, Data card & Postpaid Bills.Making, & reporting daily online transaction report to the Board of Director with updations.Coordinate with operator for solving clients queries & follow up till it gets solved.

Pune,India

Responsible for complete Break down activities in the Service Department, duties included answering customer queries, problem solving.Worked with new customers in the development of new accounts and the implementation of new systems. Scheduling of Break down activities, coordinating with Service Engineers.Check & maintain database of Engineers Field Service Report.Record keeping of all this activities in CARE as well as in ERP and reporting to the management. Maintaining record of WARRANTY, AMC, Non-AM C Customers.Coordinating with customer as per Engineers report in FSR.Maintaining Inward –Outward record for repairing material received from dealers and handing over to the respective departmentGiving repairing estimates to clients and follow up for approval up to payment clearance.Updating monthly payment status of Service Department to the Account Department.Cross check Engineers daily vouchers & submitting to Service Head.Follows up with Emerson as per requirement like for warranty claims, spares & service issuesAssisted in the development of new policies and procedures. Assisted in the training of new customer service representatives and Service Engineers. Coordinating with all Business Partners throughout India Prepared weekly & Monthly Service reports for the Service team and reporting to management.

Pune, India

Co-ordinate with Channel Managers regarding acceptance, approval and execution of Purchase orders.Generating Challan and invoices against Channel Managers Purchase Orders.Maintaining Daily Outward Record of Stock as per daily dispatch.Maintaining Dealer’s Bill Records for respective Month & Year and verifying with bank records.Maintaining record’s for outstanding statements to Dealers & Respective Channel Managers with payment follows till receivables. Maintaining all Channel Managers sales record.Crosschecking of the achieved targets with committed targets of Managers Solving queries of dealer’s as per his product requirement.Maintaining Inward –Outward record for repairing material received from dealers and handing over to the respective department.Giving repairing product estimate to clients and follow up till approval.Handling International & Domestic Logistics with the help of vendor.Tie up with Domestic Courier services for transportation and maintaining their records for bill payment.Maintaining Import-Export documentation database as per vendor requirement.Report monthly sales record to Board of Director.Update daily dealer payment clearance status and inform to the Board of Director.

Pune, India

Managing Pay rolls for Broad Band Sales Department.Design Weekly as well as Monthly incentive schemes for Sales Executives for chairing them.Maintain each & every Sales Executives database for H.O.Cross check H.O. Sales record with Sales Executives record & reporting to M.D. weather they are achieving their committed target or not.Maintain & forward Monthly Sales record to M.D. & Department Head.Coordinate with HRCoordinating with customer online & on phone as per requirement for solving their queries.Handling Sales Executives Team.Whole Back End activities as Coordinator.

Pune, India

Telly Calling Maintaining Purchase Orders.Take down orders regarding product & forward it to Sales Executives.Coordinating with customer online & on phone as per requirement for solving their queries.Payment follow ups.

Pune, India

Data Entry Keep & maintain clients Data Base.Scan Clients Visiting CardsMaintaining all dealers database about client as well as the productSolve dealers query for service & support.Reporting head