Smita Nair Email & Phone Number

India

•Designed and implemented a virtual induction and onboarding program that leveraged digital learning platforms to ensure a harmonized experience for employees across the globe, fostering early engagement and belonging among new hires.•Transformed standalone Leadership Development interventions into a comprehensive 9-month learning journey through effective program design and implementation, supporting succession planning efforts.•Reengineered the daycare program for eligible parents by… Show more •Designed and implemented a virtual induction and onboarding program that leveraged digital learning platforms to ensure a harmonized experience for employees across the globe, fostering early engagement and belonging among new hires.•Transformed standalone Leadership Development interventions into a comprehensive 9-month learning journey through effective program design and implementation, supporting succession planning efforts.•Reengineered the daycare program for eligible parents by partnering with a childcare service aggregator, ensuring increased engagement offering flexibility to working parents•Enhanced participation in mental health awareness sessions by strategically curating relevant topics and utilizing various communication channels.•Collaborated with stakeholders to evolve programs and services, ensuring strategic relevance and compliance with local trends while developing evidence-based proposals for innovative wellness programs, supporting ongoing change management efforts.•Led the development of regional data dashboards to measure and demonstrate the impact of learning interventions and wellness programs, enhancing data-driven decision-making and supporting performance management initiatives.•Managed the governance and implementation of regional learning programs, utilizing digital learning solutions for training calendars, vendor management, Learning Management Systems (LMS), budgeting, analytics, and reporting to ensure effective performance management.•Fostered continuous improvement in program delivery by evaluating quality, ensuring alignment with business expansion, and enhancing internal processes for identifying training needs and driving nominations, reinforcing performance management objectives.•Spearheaded the design of comprehensive wellbeing programs across India and APAC regions, serving as the primary liaison for wellness activities and vendor relationships. Show less

India

•Conducted Development Needs Analysis to identify and prioritize talent development requirements aligned with business objectives. •Managed a Book of Work to ensure training initiatives were strategically aligned and budget-conscious. •Planned and monitored training program delivery, optimizing budget utilization while meeting organizational goals.•Designed innovative training solutions for new hires and existing staff, leveraging e-learning and computer-based training to address… Show more •Conducted Development Needs Analysis to identify and prioritize talent development requirements aligned with business objectives. •Managed a Book of Work to ensure training initiatives were strategically aligned and budget-conscious. •Planned and monitored training program delivery, optimizing budget utilization while meeting organizational goals.•Designed innovative training solutions for new hires and existing staff, leveraging e-learning and computer-based training to address diverse needs. •Facilitated change management initiatives to enhance organizational adaptability. •Assessed ongoing training needs through surveys and discussions, ensuring program relevance and impact.•Updated training materials to support learning objectives and tailored content for various business units. •Led enhancements to training processes for improved efficiency in talent development. •Championed certification initiatives, elevating employee skills, and produced monthly Management Information (MI) Dashboards to track training outcomes and ROI. Show less

Pune, Maharashtra, India

•Designed and implemented comprehensive training programs focused on voice and accent neutralization, customer service excellence, and language skills, enhancing participant performance and customer experience.•Conducted communication audits, offering targeted feedback on accent, communication, and soft skills to elevate the customer experience.•Partnered with HR Recruitment to execute voice profiling, aiding in the selection of candidates with strong communication… Show more •Designed and implemented comprehensive training programs focused on voice and accent neutralization, customer service excellence, and language skills, enhancing participant performance and customer experience.•Conducted communication audits, offering targeted feedback on accent, communication, and soft skills to elevate the customer experience.•Partnered with HR Recruitment to execute voice profiling, aiding in the selection of candidates with strong communication capabilities.•Provided coaching based on call evaluations and Customer Satisfaction Scores (CSAT), boosting agent performance and service quality. Show less

Pune, Maharashtra, India

•Spearheaded New Hire Induction, Regional Language, Performance Enhancement, Talent Development, and Talent Acquisition training initiatives to strengthen workforce readiness. •Directed cross-functional training for operational success and developed structured calendars to support new hires, product launches, and ongoing skill development. • Enhanced training efficiency and content quality for telecom, consumer appliance, automotive, and ISP clients by refining materials based on… Show more •Spearheaded New Hire Induction, Regional Language, Performance Enhancement, Talent Development, and Talent Acquisition training initiatives to strengthen workforce readiness. •Directed cross-functional training for operational success and developed structured calendars to support new hires, product launches, and ongoing skill development. • Enhanced training efficiency and content quality for telecom, consumer appliance, automotive, and ISP clients by refining materials based on feedback and evaluations.•Aligned talent acquisition and training with organizational goals, establishing role-specific competencies and ensuring compliance with central standards. •Demonstrated training capabilities to prospective clients and created transition plans to meet business needs. • Coached instructors, monitored team performance, and implemented improvement plans as needed.•Led attrition management initiatives and formulated a Learning Strategy to support talent management and succession planning. •Delivered blended learning solutions and managed end-to-end recruitment, ensuring adherence to policies and alignment with stakeholders Show less

Bengaluru Area, India

•Conducted comprehensive training needs analyses and designed tailored training modules to meet organizational and individual goals. •Developed and implemented organization-specific training plans, schedules, and assessment tools, ensuring alignment with strategic objectives. •Recruited and developed direct-reporting staff to strengthen program delivery and managed external consultants to optimize resources for learning goals. •Oversaw business functions of the Bangalore office to… Show more •Conducted comprehensive training needs analyses and designed tailored training modules to meet organizational and individual goals. •Developed and implemented organization-specific training plans, schedules, and assessment tools, ensuring alignment with strategic objectives. •Recruited and developed direct-reporting staff to strengthen program delivery and managed external consultants to optimize resources for learning goals. •Oversaw business functions of the Bangalore office to ensure seamless operations and program execution, delivering client-specific training sessions for major clients. Show less

India

•Conducted targeted training on accent neutralization and business communication for new hires to support seamless cultural integration Executed voice assessments during recruitment to select candidates with strong communication skills.•Provided coaching on communication and teamwork, fostering collaboration and performance excellence.

Certificate In Microsoft Power Bi

Post Graduate Program Business Analytics And Business Intelligence, Business Analytics

Behavioural Event Interviewing - Certified Practiitioner, Organisation Development

Pgdhrm, Human Resource Management

Certificate, English Language Teaching To Adults (Celta)

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Masters, Commerce (Business Administration)