• Provided data support from NetSuite ERP to enhance business functionality and overall performance across departments. • Detected data discrepancies during the migration of data platforms for a key customer, which resulted in data inaccuracies; retrieved accurate article-level data, and implemented corrective actions after thorough investigations. • Reviewed weekly reports for data accuracy by validating UPC-level data during the migration, developing an accuracy tracker in Excel. • Monitored key retail KPIs, including inventory turnover, sales units and dollars, store counts, etc. analyzing data fluctuations to identify emerging trends and drive strategic decisions. • Provided accurate data interpretation and served as the subject matter expert for data-related inquiries across business units as well as customers, overseeing end-to-end data processes - gathering, validating, cleaning, and automating workflows to ensure data integrity. • Developed and maintained Tableau dashboards that provided stakeholders with real-time insights on retail metrics such as sales units & dollars, in-stock, warehouse inventory, estimated time of departures (ETDs), lead-times, total pairs shipped, etc. improving reporting efficiency. • Led the integration of NetSuite with Tableau, facilitating real-time data refreshes in dashboards and maximizing the potential of available data. • Introduced automated data wrangling platforms such as Alteryx and Excel Macros to automate intensive data cleaning processes for generating weekly reports. • Collaborated with business units to extract and assess data from SAP and NetSuite, responding promptly to ad hoc analysis and visualization requests. • Performed thorough market research on price bands, defective return rates, and product performance to uncover pricing opportunities and risks. • Ensured the reliability of data records feeding into the NetSuite - handling the addition, deletion, and maintenance of records in proper formats.

• Application Processing & Management:Collaborated with Directors of Graduate Admissions and Enrollment Systems to oversee and enhance application processing operations.Managed administrative support, quality control, and performance evaluation for the application process.• Workflow & System Improvements:Supervised workflow priorities and implemented system improvements to ensure operational efficiency.• Application & Transcript Evaluation:Processed applications and evaluated transcripts to ensure accurate and timely candidate assessment.• Coordination & Quality Control:Coordinated with college partners and program faculty directors for candidate selection.Maintained quality control over decision releases and overall process integrity.

• Salesforce Case Resolution & Reporting:Resolved client issues through Salesforce cases, tracked report writing using SSRS, and troubleshot data anomalies.• Product & Engineering Collaboration:Partnered with product and engineering teams to monitor RealPage products, databases, UI, and websites.• Defect Management & Operational Support:Identified product defects, communicated issues to development teams, and managed operational requests, system alerts, and escalations.

• Fraud Detection & Analysis:Analyzed transactional data using Nautilus and SQL to identify fraud patterns and anomalies, creating reports to aid strategic decision-making.Performed routine audits on customer accounts to ensure compliance and maintain process integrity.• Customer Experience & Risk Management:Resolved fraudulent transactions with a customer-centric approach, ensuring a positive experience even when customers were at fault.Assessed risk factors in e-commerce transactions and recommended effective mitigation strategies.• Metrics & Reporting:Utilized revenue leakage data to develop metrics, improving internal monitoring and efficiency.Identified Key Performance Indicators and created interactive Power BI dashboards, reducing manual reporting efforts.• Cross-Functional Collaboration:Led collaboration with program managers, technical analysts, and stakeholders to refine risk assessment processes and enhance global fraud detection.• Forecasting & Strategic Decision-Making:Provided forecasting insights that guided leadership decisions and contributed to substantial cost savings.• User Acceptance Testing (UAT): Collaborated with internal application developers to lead UAT testing, ensuring new software was thoroughly validated and integrated seamlessly with existing systems and workflows before deployment across teams.

• Data Management & Accuracy:Resolved data management issues, enhancing record-keeping standards and improving data entry timelines and accuracy.Fixed problems with data management, addressing longstanding issues with incorrect invoicing.• Data Entry & Verification:Performed data tasks including entering, verifying, and updating customer and financial information in the company database.• Market Data Analysis:Assisted in acquiring and analyzing market data, contributing to the creation of competitive quotes for major tenders.