Bertho Smit Email & Phone Number

Utrecht, Netherlands

Amsterdam

Roosendaal En Omgeving, Nederland

• As an international project manager responsible for executing sourcing (RFP) and contract negotiations. In addition as a Service Delivery manager responsible for helping the customer on telecom expense management (TEM).
• International sourcing and contract negotiations;
• Analysis of telecom expenses;
• Providing recommendations for improvement (cost reduction).Activities throughout Europe and beyond.Calero-MDSL is a leading provider of Technology Expense and Market Data Management solutions designed to provide.

Gooi & Vechtstreek

• As a franchisee I have joined Fortado. Fortado is an independent telecom consultancy company.
• Providing advice to companies on purchasing and management in the field of Cloud, Voip, Hosting, Connectivity and Telecom;
• Acquisition of new customers and relationship management with existing customers;
• Performing analyzes on consumption (telecom) and thereby being advised on, for example, improvements, cost savings, suitable solutions.

Amsterdam

• Temporary assignment fulfilled in the role of consultant.
• Analyzing telecom data (TEM) with regard to consumption and costs;
• Issuing advice with regard to improvements (cost savings);
• Reporting and presenting to customer outcomes research;
• Customer support with the implementation of Bring Your Own Device (BYOD);
• Assisting the customer with the design of telecom management (mobile telephony management);

• VolkerWessels Telecom | Vecotech is an installation company for electrical systems including CCTV, beam connections, radio connections, fiber optic networks, wireless (WiFi) networks and charging station infrastructure.
• Developing sales activities (new business) and relationship management, upsell, cross-sell.
• Clients: commercial companies and government institutions (municipalities, school communities, police).

The Hague / Netherlands

• After the takeover of Orange by T-Mobile (2008) as relationship manager, I was responsible for the migration of Orange customers to T-Mobile (approximately 200 accounts). In a year and a half, this has resulted in a.
• Successfully building new relationships and maintaining and expanding existing relationships;
• Result contract renewals (customer retention) approx. 85%;
• Products and services: regular mobile telephony, data, M2M (IoT);
• Advisory role for the customer with regard to improving business operations and saving on costs (TEM). Once again this has led to a high level of customer satisfaction with resulting contract renewals;
• Customer base of around 80 accounts, varying in size from 30 to 500 FTE.

Den Haag, Zuid-Holland, Nederland

• Various roles from account management and sales management in 7 years.In short the most important tasks and results:
• Successfully set up a department in 2004 that focused on retention / customer retention; leading role to around 7 colleagues.
• Relationship management and retention of existing customers resulting in an ever-growing customer base and satisfied customer. The retention of customers has been particularly successful due to the personal trust.
• Acquisition within the top of the SME segment (50-500 FTE);

Amsterdam, Noord-Holland, Nederland

• Account manager:
• Started as an account manager with the sale of mobile services.Consultant Relations:
• Relationship management with external consultants to promote the products and services of Global One.Sales Engineer:
• Support for account managers in designing solutions for both voice and data services for international networks.

Providing presentations and workshops to new customers for the design and programming of call centers and taking care of functional and operational improvements to the installed base.

Hoofddorp

Making inventories of the exact customer needs and wishes concerning the programming and functionality of their PABX. In time becoming an expert on ACD.

Bachelor, Telecommunications

Havo, Algemeen