Sylvie Mitchell Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

Assumed role as the food and beverage operations manager after multiple ownership changes between several luxury hotel brands. Managed a 20-person team of full-time and part-time staff, both front and back of the house. Led hiring, training, and development; created and managed the annual budget.➤ Nominated for Manager of the Quarter for Q3 of FY’17.➤ Served as a vital liaison with the Hilton leadership team during the merger and transition.➤ Hand-picked to serve on a new task force for two months to help introduce the Mandarin Oriental brand to newly acquired locations internationally. ➤ Planned and organized wine tasting events regularly attended by 40-50 guests on average.➤ Developed and implemented food and beverage policies and procedures. ➤ Spearheaded all menu planning, design, and programming. ➤ Served as the weekend manager on duty, in charge of all hotel operations. ➤ Negotiated all wine and food purchase pricing with multiple vendors.

Atlanta, Georgia

Served as the learning and development manager with a focus on facilitating move-in orientation classes and guest service training for all staff; administered colleague relations activities. ➤ Reviewed and analyzed quality assurance metrics to assess performance and established quality measures; conducts service quality training for all departments.

Greater Atlanta Area

In charge of planning and executing special event planning for the division for the most luxurious international hotel brand in the world. ➤ Recognized by leadership as the Manager of the Quarter for Q4 of FY’15.

Greater Atlanta Area

Brought on board as the pre-opening department managed tasked with establishing and implementing all department operating policies and procedures for staff. Accountable for a 15-person staff within a 24-hour in-room dining environment. Led all hiring, training, development, and performance management. ➤ Handled all financial responsibilities for the department including payroll, budgets, and scheduling.

Braselton, Ga

Oversaw and led up to 5-6 banquet events and setups per week for a variety of occasions and clientele. Served as the main point of contact for all customer service issues and resolved quickly and professionally. ➤ Held all service staff accountable with proper coaching and detailed documentation.

Greater Atlanta Area

Promoted to oversee and direct a 20-person team of full-time and part-time staff within a 24-hour in-room dining and private bar. Accountable for all department financial responsibilities that included budgets, payroll, and staff scheduling. Coordinated and managed all meeting rooms, banquet events, and setups. ➤ Proactively addressed and resolved all guest issues to ensure exceptional customer service.

Greater Atlanta Area

Greater Atlanta Area

Meeting Management Certificate, Meeting & Event Planning

Associate Of Arts - Aa, Restaurant, Culinary Arts