• Transitioning and assisting with facilitation of mailhouse migration, with a focus on brief writing, data interrogation and testing.• Migration and change management of communications component of Overseas Student portfolio onto a different CRM system• Implementation of the new Medibank CRM system, providing input on the data aspects and process improvements.• Stream lead for annual tax mailing campaign for both Medibank and ahm Health Insurance brands. Involved the management of both internal and external stakeholders, with the mailhouse sending over 2 million statements to members.• Issue resolutions and efficiency building, primarily in the improvement of external vendor workload planning and communication.• Lead for all development and change management tasks on the digital uplift program of all ahm service communications.• Resource planning and work load management for other staff members assisting on projects.

• Responsible for the creation of Acquire Eddi’s initial animated course content.• Created interactive eLearning content using Articulate Storyline, Videoscribe and Powtoon to assist students with learning difficulties.• Development of eLearning content involved the consolidation and simplification of course content involving process mapping, rewording and uplift for engagement.

• Developed and maintained the entire knowledge management framework. Responsible for all aspects of content delivery - message execution, channel selection, contact frequency, formalised consultation and approvals process.• Regularly assessed project impact on staff, ensured appropriate knowledge and education access with a high degree of success.• Major content refinements of all knowledge platforms to ensure optimal engagement and enhanced user experience.• Effective system upgrade of Panviva Knowledge Management System to entire ahm staff group, including IT engagement and staff training.• Ongoing management of member communications, both development and copywriting.• Successful delivery of training to staff on systems and processes (training, surveys and group sessions).• Uplift and reintroduction of a digital signage network to support instant communications and customised messaging.• Training and direct management of assistant brought in to work with Knowledge Management.• Dealt with resulting changes to planning and workloads after a large scale change of team structure, to the point where the team was reduced from 4 FTE to 1.5 FTE.• Worked as the senior lead on all Knowledge Management tasks within the ahm brand - involved but not limited to stakeholder management, process mapping, communication writing and concept development.

• Assisted Minister’s Office with the development and processing of all ministerial correspondence across the Department.• Required ability to work within strict deadlines.• Handling of various levels of confidential information with a high degree of sensitivity.• Exposed to all levels of parliament with high standard of professionalism.• Data cleansing and program testing for new record management system.• Key lead during the development of a new record management system.• Responsible for updating intranet and processes for entire system migration.• Advanced responsibilities allocated based on my skill level and knowledge, including the training and assisting other staff members within the team.