Jared Smith Email & Phone Number

Melbourne, VIC, AU

Australia

Melbourne, Australia

Melbourne, Australia

• Transitioning and assisting with facilitation of mailhouse migration, with a focus on brief writing, data interrogation and testing.
• Migration and change management of communications component of Overseas Student portfolio onto a different CRM system
• Implementation of the new Medibank CRM system, providing input on the data aspects and process improvements.
• Stream lead for annual tax mailing campaign for both Medibank and ahm Health Insurance brands. Involved the management of both internal and external stakeholders, with the mailhouse sending over 2 million statements to.
• Issue resolutions and efficiency building, primarily in the improvement of external vendor workload planning and communication.
• Lead for all development and change management tasks on the digital uplift program of all ahm service communications.

Melbourne, Australia

• Responsible for the creation of Acquire Eddi’s initial animated course content.
• Created interactive eLearning content using Articulate Storyline, Videoscribe and Powtoon to assist students with learning difficulties.
• Development of eLearning content involved the consolidation and simplification of course content involving process mapping, rewording and uplift for engagement.

Wollongong, Australia

• Developed and maintained the entire knowledge management framework. Responsible for all aspects of content delivery - message execution, channel selection, contact frequency, formalised consultation and approvals.
• Regularly assessed project impact on staff, ensured appropriate knowledge and education access with a high degree of success.
• Major content refinements of all knowledge platforms to ensure optimal engagement and enhanced user experience.
• Effective system upgrade of Panviva Knowledge Management System to entire ahm staff group, including IT engagement and staff training.
• Ongoing management of member communications, both development and copywriting.
• Successful delivery of training to staff on systems and processes (training, surveys and group sessions).

Canberra, Australia

• Assisted Minister’s Office with the development and processing of all ministerial correspondence across the Department.
• Required ability to work within strict deadlines.
• Handling of various levels of confidential information with a high degree of sensitivity.
• Exposed to all levels of parliament with high standard of professionalism.
• Data cleansing and program testing for new record management system.
• Key lead during the development of a new record management system.