Miranda Smith Email & Phone Number

Produced and implement new 5-8 Sops, training materials and standardizing CRM processes for the sales team a monthDirectly partnered with VP of Marketing, VP of sales Director of Sales and Vp Branding to improve workflows and ongoing collaboration projectsCreated and refined program templates, contributing to continuous streamlining of marketing materials and sales documents.Top Team member of the month in August for contributing 100% increase in marketing communication engagement Expanded email open rate from 50% to 90%, email click through rate increase by 25%Achieved 100 % success rate on creating and designing new email templates directly contributing to the growth and retention of the Independent Agent Sales ChannelManaged 3-5 major projects/ priorities and tight deadlines effectively within specific timelines utilizing Microsoft project management tools.Designed marketing operations processes and customer journeys, mapping data flows and automation solutions to ensure consistent results and cross-team clarityConducted market research and competitive analysis, leading to the identification of 5 new market opportunities and strategic decisions.Created a marketing operations strategy in collaboration with the GTM Brand and marketing team, leading to 80% increase in cross collaborationSpearheaded the design and execution of 8+ email campaigns per month, including weekly updates, improving monthly engagement rates by 15%.Partnered directly with Marketing and Branding Team to provide 12+ designs monthly to support the initiatives of the digital marketing efforts and direct email strategies of Sales Team.Implemented lead scoring and nurturing programs, improving lead quality and increasing the sales pipeline by 35%Managed 5+ marketing projects monthly across various channels, resulting in a 25% increase in brand awareness and engagement

San Francisco, Ca, Us

Led personally curated onboarding experience of 10 + customers weekly which lead to a 20% decrease in client churn month over monthAssessed and refined customer journey metrics, resulting in a 20% increase in customer engagement and a 30% improvement in onboarding adoption Hosted 4-5 weekly client meetings to expand customer product adoption of Yelp Saas Business to Business software product. Managed a book of business upwards of 100+ 80 focus clients, 20% *green* accounts due to various growth models and KPIsCoordinated with management to set SMART goals for achieving business demand while maintaining healthy work-life balanceCreated and automated health score models, increasing customer upsell opportunities by 15% and improving customer retention forecasting accuracy by 40%Led product update team calls to the CS team in order to prevent churn and provide 1st in class Customer experience. Created a direct CS to product feedback channel and monthly pod syncs for CS ,which increased customer satisfaction by 35%. Moving average NPS scores from 7 to 9 (Scale of 1-10)Owned the continued growth of my Growth -Mid Market Client base by identifying opportunities for growing recurring revenue and expanding product usage within existing client accountsCollaborated with cross-functional teams to design and execute a customer feedback loop, leading to a 10% reduction in churn and a 20% increase in customer engagement.Designed and implemented data-driven strategies, boosting Average net promoter score (NPS) by 4 points quarter over quarter for growth account setDirected weekly cross-departmental strategy sessions that aligned customer success initiatives with company objectives, boosting Customer retention by 50%.

New York, Ny, Us

Led cross-functional initiatives to enhance the client journey, improving customer satisfaction (CSAT) scores by 15% and reducing support ticket volume by 20%.Managed book of 80+ Real Estate Agents with in Hubspot and provided white glove customer experience needed to help them sell the platforms to the End Customer (Home Buyers)Established feedback loops between customer success, sales, and product teams to align feature development with client requirements, driving a 35% improvement in customer adoption.Assisted managing automation tools and reporting systems to track key performance indicators (KPIs), improving team efficiency by 40%.Developed sops for a team of 8 Customer Success Managers, directly increasing efficiency by 50%

San Francisco, Ca, Us

Generated and directly qualified 200+ leads per month, resulting in a 15% increase of pipeline growth for the sales team.Conducted outbound email and call campaigns, achieving a 25% response rate and booking 20+ meetings per week with target accountsCollaborated with marketing and sales teams to optimize lead-nurturing strategies, leading to a 20% increase in conversion rates from marketing-qualified leads (MQLs) to sales-qualified leads (SQLs)Analyzed campaign data within Salesforce to refine and create more outreach strategies, After creating effective outreach strategies sales engagement rates increased by 18% and reducing lead response time by 35%.Leveraged CRM tools and automation platforms to manage prospecting activities, increasing 30% and contributing to a 10% uplift in closed deals.Utilize organic creativity skills to create new and exciting outreach tactic to better engage prospects/ customers (ICPs)Maintained a detailed understanding of customer segments and buyer personas that led to creating team improved messaging and direct targeting efforts by 20%

San Francisco, California, Us

Collaborated with cross-functional teams (sales, operations, and product) to align field marketing efforts with regional goals, driving a 35% improvement in weekly campaignsAnalyzed market data and performance metrics to optimize strategies, increasing event attendance by 50% and improving product adoption conversion rates by 20%Led and trained team members, driving a 15% improvement in team efficiency and a 30% increase in local partnerships with high-impact businessesDeveloped and executed targeted creative community engagement strategies i.e. events , resulting in a 40% boost in brand visibility and a 25% increase in app downloads across key demographics.Managed a team of 5 field marketers in executing localized campaigns that increased regional rider acquisition by 30% and Electric vehicle app downloads by 25% month over month.

Round Rock, Texas, Us

Managed a book of 300+ accounts within various industry verticals. Out-bounded 100+ current and potential clients each day to cultivate relationships across 300+ accounts..Hit daily targets for sourcing expansion and and cross-selling opportunities.Exceeded 100% of quota quarter over quarter through strategically targeting and scrubbing my book of business.Mentored the team to thoroughly assess how to meet client needs, resulting in a nearly 20% increase in key client retention and a 32% increase in annual revenue.Created detailed incentive plans in order to provide internal teams with additional resources to support in adding my team's product to their deals.Awarded Dell Rep of the Quarter for achieving more than 200% of the quarterly quota.

West Hollywood, California, Us

Helping women and non binary people know their worth while providing them with the tools needed to be successful in and outside of the workplace.Job Responsibilities:Pioneer the strategy for how to engage followers across channels, including primarily Facebook and Instagram, in addition to Twitter, YouTube, Tumblr etc., with a focused effort on increasing views and engagement.Define and drive the content calendar and collaborate with internal stakeholders and cross-functional partners to create, support, and execute content, campaigns and initiatives across key channels, ensuring content adheres to a consistent voice and brand guidelines.Create new ways to use social platforms to enhance storytelling and interact with audiences.Understand the interests and behaviors of the audience and how to best connect with them.Manage a high volume of content creation (both internally and externally), ensuring excellence in project management and creative delivery.Partner with marketing and PR counterparts to amplify campaigns and earned media strategies through social.Source appropriate agency partners and manage these relationships.Test and analyze results to measure the effectiveness of our efforts, with an emphasis on continuous optimization and iteration.

Raleigh, Nc, Us

Initiated and developed client relationships and identified current and potential needs of customers to connect them with products and services. Negotiated pricing, ensured orders were appropriately filled, and collaborated with engineering and technical support to provide total client service.Hit 100% of goal for cross selling and upsellling opportunities.

Brand Consulting- Event Business serving the Nashville Singles market by creating events to promote being social in a growing city and increase traffic with local businesses Website Development- assisted in creating improvements to the website  Worked with Consumers to build a company that provides a place where people can meet other professionals. Marketing- Brand Image- worked with team to come up with creative ideas to increase brand awareness

Aliso Viejo, Ca, Us

Making 80-100 cold/warm calls a day. Selling backup and recovery software to white space customers.

New York, Ny, Us

Oversaw inventory, discovered and investigated inventory discrepancies, and produced inventory reports to assist in product ordering and high-level decision making. Supported pricing, delivery, and production strategies and recommended process changes and improvements. Key Accomplishments:  Designed a digital gift card labeling process, reducing manual employee labeling efforts for more than 2,000 cards.

Nashville, Tennessee, Us

Analyzed sales and trends reports and collaborated with merchandisers and buyers to anticipate accurate stock levels and maximize profitability across retail stores. Processed and approved purchase orders, transferred merchandise between stores based on customer demand, ordered additional products, and generated and delivered weekly and monthly inventory reports. Key Accomplishments:  Initiated and implemented digital purchase order system, increasing overall employee efficiency.

Bachelor Of Applied Science (B.A.Sc.), Business, Management, Marketing, And Related Support Services

Russian Language And Literature