Michael Kevin Smith Email & Phone Number

California, United States

California, United States

New York, New York, Us

Herndon, Virginia, Us

Alexandria, Va, Us

Lead design, development, and implementation of enterprise platforms for association of 14,000 global business owners/founders.Manage design for organization’s most complex and profitable technology solutions, including CRM, CMS, learning management, member payment, collaboration platforms, contract management, live chat, and integrated event systems.Commended by leadership for streamlining design and technology intake and evaluation process, prioritizing organizational goals, eliminating and reducing time spent on unaligned projects, and optimizing spending. Consult with Executives on design operations, review UX solutions, systems, and infrastructures, and conduct workshops and user interviews to collect pain points and use cases for product improvements and enhancements.Work directly with Product Owners to develop concepts consistent with established branding, consult with stakeholders to determine brand guidelines, lead in-depth analysis of business requirements to determine future design and technology needs, partner with SME’s and leadership to review internal processes, and develop business requirements.Partner directly with stakeholders to enhance platform, lead feedback sessions, explain features, and communicate updates and roadblocks, established transparency while delivering features on time and on budget.Develop and execute product roadmaps with full implementation and support plans, create project charters, outline requirements, and consult on change management, while adhering to established integration resource guidelines, standards, and processes. Direct team of remote and offshore Product Owners, Project Managers, and Web Developers, determine success metrics, assign product and project duties, collect status reports, and provide ongoing training and coaching.Contribute to management of $1.5M budget, work with vendors in development and launch of new services, lead communications and accountability, and present escalated issues.

Alexandria, Va, Us

Launched new membership payment platform, developed comprehensive online portal and backend workflows to track, remind, and process dues for all members, and introduced reoccurring payments, discounts, scholarships, and installment plan; delivered new platform in 8-weeks and currently processing $31M. Developed and deployed new 24/7 live virtual learning conference and video platform, designed system technical and business requirements, developed backend systems and workflows, and worked with internal virtual learning team to deploy system; platform hosted 48,400 visitors during 5-day conference and produced 822 potential member leads.Launched service management platform to facilitate support and help desk services, created new self-service and FAQ portal, developed ticket routing logic, and implemented continuous improvements to ticket handling and assignment; reduced misplaced ticket count to 0, greatly improved SLAs, and enhanced member satisfaction. Integrated and configured new live support chat on member website, partnered with membership team to outline requirements, vetted and selected preferred vendor, and led development personnel in creating of customized features; chat staffed by 20 contractors servicing 3,000 annually requests with a 93% user satisfaction rating.Implemented new Domo dashboard platform for real-time data visualization, worked with Insights and Analysis team understand needed dataflows, reporting, and member website integration, and utilized DOMO’s API to build out dashboards with live visualizations and custom filtering. Managed product lifecycle of iOS/Android member app, created use cases, requirements, wireframes, and interfaces, and provided ongoing support as needed; new app saw an increase in event and membership registration and increased member satisfaction.

Alexandria, Va, Us

Managed UX and UI of web and mobile applications; oversaw production planning, workflows, and editing, worked with stakeholders to understand business and aesthetic objectives of creative content, and supported Designers.Built first digital brand style guide and component library, documented digital and website consistency, and trained development team on new best practices for interface designs and interactions; new standards greatly reduced development time, standardized designs, and enhanced onboarding process for new personnel. Partnered directly with Executive, Technical, Creative, Brand, and Marketing leaders to establish effective and impactful design strategy, crafted user flow, imagery, and messaging, and developed workable and cost-effective production schedule to accommodate tight deadlines.Conducted due diligence on technology and UX/UI practices, developed project documentation, product schemas, user stories and flows, architecture, wireframes, and interfaces.Designed and conducted usability studies to evaluate new and existing products, led benchmarking studies of competitors utilizing user interface perspective, and introduced new data and metrics for successful product design, development, and improved offerings.Built enterprise WordPress environment to manage dozens of global and regional event websites, developed custom CMS, and designed flexible and user-friendly backend; enabled organization to setup 80 event websites annually, complete site requests within 1 day, and enhanced member engagement. Designed new portal to manage job posting and application workflow, worked with SME’s to gather requirements, and configured integrated platform for launch; improved HR workflows while utilizing existing technology.

Southlake, Texas, Us

Collaborated with project managers to assign web development tasks and projects to 25 developers; led QA for development/production/live code and ensured adherence to user interface style guides.

Arlington, Va, Us

Maintained front-end of organization’s member website; updated content, created new layouts and sub-sites, built workspaces and web forms, produced interactive trainings, and developed first digital mobile edition of magazine.