Analysis and research on business prospects and identifying opportunities.Understanding and communicating the features of the products to the clients and working with the team for implementation at various phases.Managing team and following Agile principles for the successful completion of the projectAct as Scrum master and manage kanban boards and organize sprints for phase by phase implementation.Hiring, monitoring and overseeing the IT team members.Overseeing quality checks.Estimating and controlling schedule of the project.Communication with clients and requirement gathering and maintaining documentation.

Responsible for Business Development and planning a detailed procedure that fulfils all client requirements. Collaborating with the sales, marketing and web development team and providing useful feedback and enhancing the quality of the end product (website). Establish and maintain client relationships including client communication, report delivery, project management and strategy development. Providing a demo of the product and involvement in pre-sale activities.Setting up a webstore by gathering requirements, identifying the essential features, products, catalogues, shipping agencies, payment methods, language, region etc.Manage backend and category data for all Ecommerce Websites. Identify any gap in customer requirements, build a roadmap and work with the development team to line up development and release of those features.

Engage clients to gather software/business requirements and ensure alignment with development teams.Evaluation of risks and related requirements for implementation. Look over Functional and technical needs.Identification of errors and rectifying them.Tracking reports and distributing to production management. Also responsible for monthly and weekly reports. Efficiency in MS Excel. Construction of data models.Collaboration with project managers, business partners and subject matter experts.Responsible for managing score cards, dashboard and slide presentations of business reviews.Major Incident Management: Working with technical Specialists to manage the escalation and resolution of the incident and problems.Driving through continuous service improvement (SIP) for solving complex problems through effective problem analysis methodology.Creating Knowledge based articles for the betterment of process.Escalation Management: Available for escalation calls and respond to customer escalations.Generation of weekly /monthly reports to monitor the performance and updating dashboard.Ensuring that the incidents get resolved within SLA.