Smitha Jayashree Email & Phone Number

Hyderabad, Telangana, India

Heading end-to-end sales & marketing and operations of the Business Unit with a goal of expanding business & improving profitability along with identification & development of long-term revenue growth

Hyderabad Area, India

Heading the verifications and Sales team(Pan India)

Hyderabad Area, India

Bangalore

 Monitor and evaluate agencies to determine their effectiveness in providing students with appropriate and relevant experience, as well as provides recommendations for continued use of agencies. Initiates contacts with agencies to secure and update necessary affiliation agreements and appropriate student internship placements Trainings taken in life skill development, Leadership development and Communication Monitors and evaluates the effectiveness of the curriculum by creating and implementing measures to evaluate, track outcomes and to ensure alignment with business objectives to drive a meaningful ROI Responsible for the development and maintenance of all existing educational documentation, materials and tools on an ongoing basis to ensure accuracy Manage development of course curriculum, educational project outlines, objectives, lesson plans and agendas Respond to student issues and concerns, and counsels them as necessary. Enable student development through Mentor mentee relationships. Head the research team in the understanding and evaluating the competitors globally and understanding the trends in the market in our area of expertise. Represent the organizationin its relationship with the community by participating in targeted events, conferences and workshops.

Hyderabad Area, India

 Effectively manage the Service Desk and day to day SLA's for IT Helpdesk and its various Service Lines Service Management of Lower and medium Priority Incidents on the account. Coordinating activities of Incident management team across locations and external vendors Contact point for client escalations in relation to their IT Helpdesk interactions. Proactively take up people development, develop the nesting group with clear trainings and career paths. Interaction with Client & Sending Geo to ensure Customer Satisfaction & identify growth & improvement areas. Handled efforts in increasing customer satisfaction through a team of voice coaches and technical SME’s. Planning staffing , movements and up-skilling the team as and when required. Work with the Client and Sending Geo to identify growth opportunity in form of new service lines for existing account. Create & Maintain SOP and Work Instruction for activities performed on the account. Work with Internal & External Audit team to ensure compliance with IBM agreed Quality & Compliance Standards Transition of new business & Work Onboarding  Smooth execution of Project & Ad-hoc work requests as per demand

Bangalore

 Handled a Team of 10 members who were key resources in determining, ticketing and escalating all IT related issues Effectively manage the Service Desk and day to day SLA's for IT Helpdesk and its various Service Lines Interaction with sending geo for a smooth transition, recruitment and training of the team in India. Conducting Annual Appraisals for the team members, Action plan and Performance improvement Plans. Ensuring the Quality of Service delivered to customers through defining Quality Check processes Setting up processes to increase customer satisfaction by identifying customer issues through surveys, mails and phone calls.

Bangaon Area, India

Bangalore