Smitha K Email & Phone Number

India

o Projects Handled: SentinelOne, Five9, Snap, Imperva, Boomi, SFDC and Workato; Infrastructure projects include Apple Qumulo & HHRo Act as the primary point of contact for clients throughout the project lifecycle.o Define and manage program scope, goals, and deliverables in alignment with client needs and organizational objectives.oo Coordinate internal and external stakeholders for the flawless execution of programs.o Ensure that all programs are delivered on-time.o Facilitate regular status meetings and updates with clients.Manage client expectations and ensure client satisfaction.o Lead and mentor project managers, functional managers and project teams, ensuring clear communication and collaboration.o Assign tasks and responsibilities to appropriate personnel.o Monitor team performance and provide feedback and coaching as needed.o Identify potential risks and develop mitigation strategies.o Address data synchronization and consistency issues in Salesforce tool.o Proactively manage changes in program scope, schedule, and costs.o Identified risks and gaps in processes to prevent delays.o Implemented escalation processes for all MSPs.o Ensure all deliverables meet the highest quality standardso Conduct regular program reviews and audits to ensure adherence to best practices and standards to ensure 99% SLA.o Implement continuous improvement processes.o Conducted data audits to maintain quality standards.o Performed physical audits in the warehouse to validate inventory numbers against physical stocko Develop and implement strategic plans to enhance the efficiency and effectiveness of MSP operations.o Identify opportunities for growth and improvement in service delivery.o Conduct financial analysis and reporting.o Conducted cost analysis for MSP as part of strategic plan.o Perform data reconciliation based on multiple reports contributing in enhanced revenue.

• Align with departmental heads (UAT Leads), business leads, and other stakeholders to develop teamgoals and delegate tasks to the appropriate team member to ensure UAT is performed without anyhinderance.• Work with Team Members -Test case authoring, upload, review and monitoring.• Data Governance- Review CR reports/ Execution Reports and Multiple dashboards to ensure zerocompliance and share the same to UAT Leads.• Defect Management during execution phase• Create and communicate a clear list of expectations and goals for team members to follow.• Develop project schedules and assist UAT Team leads in the successful onboarding and training ofteam members.• Motivate the project team members and make people feel valued and ensure they are focused oncompletion of tasks• Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goalprogress• Coordinate with all the team leads to ensure all the requirements for execution of a project(Testing)is in place. This includes access & training to multiple tools, creating SharePoint, workspace to recordand store data.• Work on project reports and present it to the stakeholders.

Bangalore

• Manages and resolves demand and supply of practitioners for UK CIC region.• Act as a partner to the Recruiting team to ensure demand and supply of resources is maintained forIBM UK CIC Market.• Worked with senior management to create HR policies and procedures. Also, developed orientationsessions, trainings and coordinated with various team for the improvement of new tool.• Design training modules and organize team buildings events across the sector.• Provide analytical and well documented recruiting reports to the rest of the team• Work and form relationships with internal management teams for better understanding their hiringneeds and job specifications.• Analyze multiple reports like delinquency management report, missing Labor report and share thefindings with PMs and stakeholders.• Driving/assisting in automation of the process• Innovate / implement Ideas for process improvement• Support audit data collation and presentation.• Supporting organizational changes (ensuring implementation of changes in HR systems, coordinatingwritten announcement, maintaining organization charts)• Maintaining relationships with both internal and external clients to ensure staffing goals are achieved

Master Of Business Administration - Mba, Finance

Bachelor Of Engineering - Be, Information Technology