Project Manager
Current-> Managing a team of 38 members ( of 3 different projects ), in the development and testing of online interactive B2B travel management SAAS products.-> PSM 1 certified and act as the Scrum Master & Agile coach for 5 years.-> Led and managed the end-to-end requirement gathering/development/testing of three new products for three key marketing initiatives, which has resulted in increased revenue to the company.-> Handling Azure based Cloud project's journey using Jira and Confluence.-> Conduct all the Scrum ceremonies - Sprint planning ( using estimation method ), Daily scrum, Sprint review, Sprint Demo and Sprint Retrospection.-> Increased CSAT scores by 24% for supported operational areas through process improvements, facilitating training and communication on key topics for sales offices. Collaborated with cross-functional teams to achieve project goals in a timely and effective manner.-> Effectively managed contracts with consultants & suppliers.-> Mediated processing disputes between sales offices and operations/systems departments.
