Smitha Muppalla Email & Phone Number

Wellington, Nz

Wellington, New Zealand

• Led the creation of key architectural enterprise diagrams to visually represent how customers interact with the business and how their information is managed within the business ecosystem.• Facilitated meetings and workshops with key client stakeholders to gather information on their current- and future-state plans and translated these into business requirements and process designs.• Experience working with cross-functional teams, and stakeholder management.• Played an integral role in the successful upgrade of a business-critical system.• Created project initiation and project delivery documentation.• Maintained configuration and change control of project business requirements.• Created detailed migration strategy documents.• Wrote detailed test scripts, conducted user acceptance testing for new applications, and raised bugs for development team to address.• Created a standard template for detailed step-by-step user guides on the functionality of new applications.• Conducted post implementation review surveys and presented lessons learned to key client stakeholders and project team.

Wellington Region, New Zealand

• Led an add-value piece of work to consolidate information from multiple sources into one easy-to-access spreadsheet, allowing for improved information storage. This required coordinating with resources from multiple teams.• Facilitated meetings and workshops with key client stakeholders to gather information on their current- and future-state plans and translated these into business requirements and process designs.• Captured and validated business requirements, creating user stories and acceptance criteria.• User acceptance testing to validate developed functionality against business requirements and acceptance criteria.• Experience working with cross-functional teams, and stakeholder management.• Project coordination tasks including creating project plans, and Scrum Master tasks including setting up and running team cadence calls (daily stand-ups, sprint review/retrospective meetings, and weekly status meetings). • Product owner tasks including managing, maintaining, and prioritizing user stories in the team backlog.• Created an IST-wide standard template for detailed step-by-step user guides on the functionality of new applications.

Wellington, New Zealand

• Led the creation of multiple deliverables.• Gathered and analysed data on client applications and infrastructure.• Created questionnaires and conducted workshops with key client stakeholders to gather information on the current state of the organisation, as well as any known goals for the future state.• Created standardised templates for deliverables.• Gathered and analysed data on client applications and servers.• Identified 500+ servers that required licenses and applied the licenses for those servers.• Project coordination tasks including creating a project plan, and Scrum Master tasks including setting up team cadence calls (Daily Stand-ups, Sprint Review/Retrospective meetings, and Weekly Status Meetings), and running daily stand-up meetings.

Wellington, New Zealand

• Led a team to create and deliver a proof of concept to consolidate information from multiple sources into one easy-to-access portal, allowing for improved information sharing. This required leading overseas resources and coordinating with multiple teams.• Led the creation of multiple key end-to-end integration and architecture documents.• Led the creation of multiple deliverables, such as Batch Performance Testing.• Facilitated meetings and workshops with key client stakeholders to gather requirements, and sent out decision items and action items from those meetings and workshops.• Point of contact for change requests and defects, and responsible for issues resolution coordination between various teams and the client defect manager.• Point of contact for remote connectivity solution as well as resolution of remote connectivity issues for both offshore and onshore resources.• Played an integral role in an add-value piece of work to identify resource allocation for servers, with the aim to evaluate where infrastructure is over- or under-resourced. Based on this analysis, presented recommendations to key client stakeholders to optimise resource allocation.• Automated various admin tasks to improve efficiency, including writing scripts to automatically generate emails using Excel VBA.

Wellington, New Zealand

• Led the creation of multiple key end-to-end integration and architecture documents.• Led the creation of multiple deliverables, such as the Customer Experience Platform.• Facilitated meetings and workshops with key client stakeholders to gather requirements, and sent out decision items and action items from those meetings and workshops.• Supported Operational Readiness Testing and Disaster Recovery Testing activities.• Project coordination tasks including creating a project plan, and Scrum Master tasks including setting up team cadence calls (Daily Stand-ups, Sprint Review/Retrospective meetings, and Weekly Status Meetings), and running daily stand-up meetings.

Dunedin, New Zealand

• Assisted students to make effective use of the software and equipment provided by the University.• Assisted students with the installation and configuration of software on student-owned devices.• Conducted initial troubleshooting and resolution of common problems relating to the use of student IT services.• Aided in the setup and supervision of computer-based disability examinations.• Conducted hands-on training for individuals and groups in basic computer skills.

Dunedin, New Zealand

• Wrote computer programs and scripts to obtain answers to research questions.• Presented research findings in oral form and as a research report.• Lead author of a research paper accepted by an International Conference (PRIMA 2014).

Dunedin, Otago, New Zealand

• Served and interacted with customers.• Tended the bar and waited on tables.• Cash handling duties such as receiving customer payments and balancing the cash register.• Cleaning duties such as clearing tables and vacuuming.