Smitha Narayanan Email & Phone Number

Dubai, United Arab Emirates

• Ensuring structures are in place to monitor the flow of goods and materials. Coordinate and control the order cycle and associated information systems. Handling documentations involved from finalization of order to completion of order; mainly commercial invoices, packing list, arranging the certificate of origin, vessel booking for the shipments. • Monitoring Import/ Export shipments and verifying shipping documents. Maintain cordial relations with the concerned departments and meet all the rules and regulations of the government with regard to imports, exports and storage of goods. • Maintain documentation of all transactions as per the UAE/ JAFZA requirements and as per the financial procedures of the Company. Leasing for new product registration with Dubai Customs, Customs reconciliation, Dubai Municipality & Tariff Department.• Handle shipments (Air, Road & Sea) with adequate insurance coverage and obtain market competitive freight costs.• Reporting weekly and monthly to management on Stock levels and product expiry stocks for further action. • Co-ordinates the logistics flow to customers, guaranteeing the achievement of an efficient and economical handling and distribution which is conforming with established sales plans and customer requirements.• Handling GCC group companies’ commercial documents in liaison with the countries rules and regulations.• Update sales managers on the status of the orders, issues and stock levels.• Analyze and prepare Letter of Credit documents for export shipments and negotiation• Joined the company as Customer Service Representative and was promoted to the above mentioned position based on my performance.• Excellence in Customs Record keeping and reconciliation in Food Specialties’ Limited for the year 2021.

Dubai

• Handling Imports, Export LC shipments, Cross trade, Procurement & Freight arrangements.• Reviewing the LC conditions and follow up with customers for amendment to simplify the terms for enabling clean negotiation. Trade finance documentation –Negotiating LC documents and coordination with banks.• Liaising with 3PL providers for timely execution of import / export consignments with cost down initiating.• Continuously review and enhance work process for effective running and optimum management of time and resources and set KPI’s for operational performance.• Ensure proper inventory control and dispatch of material, customs documentation, handle transporter issues to meet company objectives and KPI.• Collaborate with overseas offices, internal departments to integrate logistics with business systems or process such as planning, sales, order management, accounting and shipping.• Analyzing and identifying opportunities for better SAP system development and implementation.Key Achievements:• Joined the company as Logistics Assistant and was promoted to Logistics Coordinator and then to above mentioned position based on my strong work ethics and long term focus on delivering sustainable solutions.• Received Best Performance Employee Award in 2009 for saving $150 K of Logistics Cost by Consolidating Intercompany Shipments, SASO/ COC Documentation charges etc. • Streamlined the Business process: By initiating various changes in SAP (LC/ shipping instruction format, Invoice template modification, Certificate of origin upload template etc.)

Jebelali, Dubai

Responsibilities: Comprised of Inventory management, Liaison with shipping companies/agencies, Export & Import coordination with agencies, Client Coordination, Day to day office administration, Providing Managerial assistance, Documentation & Filing, Coordination with departments, management & procurement of Office supplies, General Correspondence and Transportation Administration.

Kerala, India

Responsibilities: Involved Human Resource Management, Training & Development, MIS, Research & documentation, Project management funded by national and international agencies, Office administration, Organizing subject related Conferences, Seminars and Workshops, Participatory Project Appraisal, Monitoring and Evaluation, Strategic Planning, Course Correction during life of projects and Liaison Officer between Government Departments, Implementing Agencies, National & international Funding agencies and External resources.

Kerala India

Responsibilities: Providing Counseling services to families, Facilitating resolution to family crisis, Education counseling to children and making appropriate referrals, women empowerment and focusing on child care, organizing awareness generation on family and health related concerns to the most needy