Smitha R Email & Phone Number

Bangalore

Roles & Responsibilities:Responsible for end to end sales & services across pan India (Bangalore, Mumbai, Pune , Hyderabad, Delhi, Chennai).Experience in managing and driving the furniture selling & servicing with 10 members to achieve the daily, weekly, and monthly target of no broker closure and generating revenue by providing value added leads to teams.Assigning leads to team on daily basis.Responsible for maintaining the process checklist to desired… Show more Roles & Responsibilities:Responsible for end to end sales & services across pan India (Bangalore, Mumbai, Pune , Hyderabad, Delhi, Chennai).Experience in managing and driving the furniture selling & servicing with 10 members to achieve the daily, weekly, and monthly target of no broker closure and generating revenue by providing value added leads to teams.Assigning leads to team on daily basis.Responsible for maintaining the process checklist to desired percentage by auditing the agent calls and super auditing the unit heads audit and providing the feedback whenever required Coordinating with the cross functional teams-quality, MIS and provide insights to increase overall productivity of the team. Involved in weekly review based on Actual vs Target with the business heads.Motivating team members for high performance and providing updates/upskilling team members whenever required and ensure proper rostering done as per business requirement and keeping and tab on shrinkage.Review the performance of each team members on weekly basis with the senior management to ensure target should be achieved and to identify the obstacles, so that we will make some strategy to overcome.Responsible for customer experience management i.e reducing the social media complaints by discussing the reason of social media complaints in the team huddles and guide them how to overcome from it. getting positive reviews on multiple social media platforms.Responsible handling the escalation calls of the team and helping in resolving the issues of the customers.Experienced in B2C, B2B, Businesses & backend operational work of the furniture team.Keeping tracks about the daily sales targets & achievements.Making strategy for achieving targets, stock planning, distributing targets in all team members.Monitoring deliveries from vendors on regular basis for fitment & dispatching of orders.Responsible for vendor invoice payment on monthly basis. Show less

Bangalore

Roles & Responsibilities:Responsible for selling the furniture & home appliances products to the No broker customer.Experience in selling the various refurbish furniture to the customer on furniture rental scheme through multiple vendors.Understanding the customer requirement & explaining about the product availability & cost of the respective furniture’s / home appliances based on the customer needs throughout PAN India.Building good relationship with customer… Show more Roles & Responsibilities:Responsible for selling the furniture & home appliances products to the No broker customer.Experience in selling the various refurbish furniture to the customer on furniture rental scheme through multiple vendors.Understanding the customer requirement & explaining about the product availability & cost of the respective furniture’s / home appliances based on the customer needs throughout PAN India.Building good relationship with customer for the customer satisfaction.Worked closely with the different vendor for the products & on time delivery to the customers.Involved in weekly hiring review based on Actual vs Target with the business heads.Closure within TAT and along with process compliance.Increased hiring from job portals and employee referral and minimizing the utilization of vendorsHave good experience in niche & volume selling.Maintaining & updating the database and generating reports on daily, weekly, and monthly. Show less

Bengaluru, Karnataka, India

Roles & Responsibilities:Contribute in enhancing sales for website orders with competence & right value for the products with customer.And planning delivery of solutions; answering technical and procedural questions on call to the customer.Responsible for explaining the price scale & value for the respective product sold by the customer on Gozefo website. Worked closely with logistically team for on time delivery for picking the products from the customer place… Show more Roles & Responsibilities:Contribute in enhancing sales for website orders with competence & right value for the products with customer.And planning delivery of solutions; answering technical and procedural questions on call to the customer.Responsible for explaining the price scale & value for the respective product sold by the customer on Gozefo website. Worked closely with logistically team for on time delivery for picking the products from the customer place as per the SLA.Preparing data on converted customer list & sharing with backend for the Closure and along with customer requirement within TAT.Generating daily report & report on actual customer verses converted customers.Have good experience in handling customer queries on call.Involved in up selling the product for exchanging with Zefo products.Follow-up with logistic team & ensure on committed delivery date of the product. Show less

Bangalore

Roles & Responsibilities:Contribute in enhancing sales for website orders with competence & right value for the products with customer.And planning delivery of solutions; answering technical and procedural questions on call to the customer.Responsible for explaining the price scale & value for the respective product sold by the customer on Gozefo website. Worked closely with logistically team for on time delivery for picking the products from the customer place… Show more Roles & Responsibilities:Contribute in enhancing sales for website orders with competence & right value for the products with customer.And planning delivery of solutions; answering technical and procedural questions on call to the customer.Responsible for explaining the price scale & value for the respective product sold by the customer on Gozefo website. Worked closely with logistically team for on time delivery for picking the products from the customer place as per the SLA.Preparing data on converted customer list & sharing with backend for the Closure and along with customer requirement within TAT.Generating daily report & report on actual customer verses converted customers.Have good experience in handling customer queries on call.Involved in up selling the product for exchanging with Zefo products.Follow-up with logistic team & ensure on committed delivery date of the product. Show less