Smitha Srinivasan Email and Phone Number

a) Proven experience leading mid-scale IT projects utilizing Agile frameworks (Scrum and Kanban) b) Managing $300K development team handling regulatory changes in a payment system comprising 20 membersc) Simultaneously managed two regulatory change management projects with 10 members each. Cross training for all team members helped manage resources and enabled on-time releases with NIL postproduction issue d) Managed all aspects of a $400K RPA (Robotic Process Automation) Agile team… Show more a) Proven experience leading mid-scale IT projects utilizing Agile frameworks (Scrum and Kanban) b) Managing $300K development team handling regulatory changes in a payment system comprising 20 membersc) Simultaneously managed two regulatory change management projects with 10 members each. Cross training for all team members helped manage resources and enabled on-time releases with NIL postproduction issue d) Managed all aspects of a $400K RPA (Robotic Process Automation) Agile team who were into blue prism development/enhancement comprising 14 members e) Implemented solutions that reduced defects from 17% to 1%, decreased system downtime and mitigated loss of customersf) Adequately Mentored and coached team members which helped team to identify process improvements and optimized the existing process which improved customer experienceg) Coordinated and facilitated agile ceremonies such as daily stand-ups, sprint planning, sprint reviews and retrospectivesh) Experience in risk management, change control, project scheduling, budgeting, resourcing, billing, governance, audits (PMR, info security)i) Established and maintained effective communication with stakeholders and project team membersj) Utilized tools like JIRA and VSTS to track progress of the project Show less

a) Managed reengineering business processes for a Saudi Arabian bank which improved their gross margin by 20%b) Implemented technical solutions and optimized existing processes considering the compliance rules to arrest identified leakages c) Implement strong controls to monitor the solutions implemented with audit plansd) Managed leading bank's account maintenance team with 300+ corporate customers globally and 15+ associatese) Proven track record of delivering results and… Show more a) Managed reengineering business processes for a Saudi Arabian bank which improved their gross margin by 20%b) Implemented technical solutions and optimized existing processes considering the compliance rules to arrest identified leakages c) Implement strong controls to monitor the solutions implemented with audit plansd) Managed leading bank's account maintenance team with 300+ corporate customers globally and 15+ associatese) Proven track record of delivering results and meeting customer expectationsf) Experienced in handling customer inquiries, resolving conflict, motivating staffg) Ensured on-time attainment of metrics and objectives for successful project delivery by coordinating with client-side external, internal, and executive-level teams, as well as vendors and contractorsh) Collaborated cross-functionally with numerous teams across the organization and coordinated communications, and reporting; tracked metrics and resultsi) Managed projects to reduce the gross margin of various IT accounts in TCS j) Majorly studied the IT structure and culled out the SOP driven jobs from the IT sector and refilled with services associatesk) Mastered in T& D model where we successfully deployed 500+ associates from services domain to SOP driven jobs in ITl) Able to contribute 10% increase in companies’ revenue Show less

a) Managed transition team of 6 members specialized in Pensions and annuities, with a primary role of transitioning the process to India HCL.b) Experience in individually handling four process migrations and also played a role of business analyst for the end customerc) Implemented solutions for the identified risks associated with the transition process and ensured smooth transition considering compliance and data security within the budget allotted