16 + years of work experience in Account Management, Strategy, Leadership Enablement, Operations Management, Hiring, Quality Management, Migrations/Transitions, Business Continuity Planning & Documentation in multinationals such as GE, HSBC, Convergys, Bank of America and currently with EY•Foster, develop and maintain high-impact relationships with EY MENA decision makers, influencers, business sponsors, internal and external stakeholders by strategizing and generating opportunities and demand for GDS and providing insights to build new services and solutions to the leadership.•Support in strategic planning, stakeholder relationship management, business development, Account and Partner centric strategies to deliver solid business impact•Developing a structured approach for driving growth of key G360 accounts and the Service LineOperations management experience leading a team of 15-30 front line associates in various lines of business such as Email Customer Service, Chat customer service in Online Banking, Credit Cards and Small Business. Mentoring 2 supervisors to grow and lead their respective teams efficiently.Multiple years of practical experience in Six Sigma, Lean, 5S, DMAIC, DFSS, MiniTab Business Process Mapping, Pareto and other six sigma basics. Experienced in leading a Transactional Quality Team consisting of 8-12 Quality Auditors across different offshore locations. Improving overall customer satisfaction and quality metrics for a process containing 300 FTE.Experienced in Risk Management by independently working with identifying SIAI (Self Identified Audit Issues) in order to mitigate risk and close the risk findings in Operations ahead of Annual Fed Audits. Experienced in multiple internal audits, documentation, Review and Reporting of various risk metrics. Experienced in transitioning multiple banking customer service processes to Hyderabad, Gurgaon and Philippines with upto 500 FTEs which involved Project Management, liaising with HR, Migrations, Operations SLT, Hiring/interviewing for the final rounds, documentation, Reviews and Reporting to Line of Business through Decks, Conference calls and Board Meetings, BPM, CTQ metrics baselining excercise working alongside SLTs and Six Sigma Black Belts, taking approvals and sign offs as per timelines and ensuring overall project timelines are met. 8 months of BCP experience involving BC Planning, Documentation, Reviews, Stress and Split tests, Test Results and Senior Leadership meetings and providing consultation on BCP to 5 Business Units consisting of 100 plus processes.