Smithaa Thawkarr Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

ResponsibilitiesComplete ownership to Develop and maintain post-sales relationships with key accounts at national level (Banks and financial institutions) critical to the company in terms of recurring base revenue and future growth.Frequent interactions with Senior Management of Bank Partners to derive strategies to enhance partners market penetration. Working closely with Digital Marketing and Customer service teams to deliver quality work to each partner.Develop proactive local promotional plansCreate Customer experience at every touch point Analyze sales performance on a monthly basis as per the guidelines and develop strategies to retain high performer position.Consult (GM Plus corporate communication and publicity ) PSU and Private banks on NPA online auction , campaigns targeting retail visibility, Branding opportunity on Magicbricks especially the mortgage side of banks, design bank specific campaigns.Include the content and research based products banks focusing on the credit and risk departments for valuation and information on the specific projects of the builders pan India.Provide digital marketing solutions to the marketing team of the banks on approved developer and white labeling of their website on real estate.To generate Advertisements banners of the banks on MB platformKey Achievement s Planning marketing events and creative activities maintaining the brand image. Introduced ICICI bank the biggest Pvt sector bank and successfully conducted the DHF event in retail segment during festive season.Introduced SBI the biggest PSU to Magicbricks and successfully conducted 4 events in retail segment. MOU has been signed for 3 years between SBI and Magicbricks.SBI auction listings handled successfully.Introduced HDFC Ltd for using auction platform.Received Inspiring Role model award from CEO in the 4th month.

Mumbai Area, India

ResponsibilitiesTo manage key account relationship and serving as single point of contact for HNI, Current and Savings accounts, Time deposit clients and maximizing fee income for the bankResponsible for catering to liability, asset, insurance and all services to existing and new clients.Responsible for sourcing clients through various channels including existing referral network, bank customers etc.Ensuring compliance with statutory requirements laid by acts governing banking regulations.Overseeing a gamut of front desk activities like cash receipt/withdrawals, online fund transfers – RTGS/ NEFT and other service requests from clients Personal loan sales and distribution.Responsibilities - Sourcing, Processing, Collections and customer service.Managing sell of Home Loan, Loan against property, insurance and Life Insurance.Ensure quality customer service is delivered and achieving income targets assigned.Disseminating correct product information. Proactively raising the eligible customers to the classic portfolio within the prescribed product Program.Responsible for Cross Sell & enhancing relationship with existing Classic customers by managing operations like A/c opening, Fixed Deposit, Lockers, and Forex etc. .Ensure quality new acquisition Classic Customers through Walk Ins and Referrals.Responsible for capturing customer information and record updates in the Bank Operating System.Managing business through Customer Relationship managers Responsible for branch cost control initiative.KEY ASSIGNMENT:Targets were based on volumes, weighted yields and fee based income.Credit underwriting, processing of loans and disbursement of loans.Planning marketing events and activities.Coordinating for collection and recoveries through agencies managers

Bangalore

ResponsibilitiesAcquiring High Net Worth Individuals (income of 20 lacs and above)Generating Referrals from the existing base of customersBuilding relationship with existing customers so as to increase spends on the card.Spearheading enhancement of the distribution of the consumer card products, the proprietary platinum charge card and Black card.Motivating & driving towards the path of organic growth Identifying training needs & imparting training on a timely basis.Regular updating the product development to achieve better acquisition & better customer satisfactionResponsible for effectively managing the Retail channel for generating platinum card business with emphasis on cross sell.To measure and review actual performance of sales on a daily, weekly and monthly basis against the standards to ensure that the channel complies with code of conduct and other norms and policies. To conduct regular marketing activities and analyze penetration levels for business generation Over achieved the assigned targets for the year ending.Succeeded in maintaining a consistency level in the performanceKEY ASSIGNMENT:Achieved 200 % of the allotted targets.Received a peak performer awardReceived Directors award for client retention and servicingProficiently achieved a significant reduction in complaints by addressing and resolved customer grievances.Efficiently exhibited competency in attaining 100% target. Successfully maintained a consistency of being rated as G1 & G2 in the performance appraisals (from2007to 2010 respectively) and maintained the approval rate of 75-80%.Received Town Hall recognition for the year 2007@08.Triumphed several contests held for top performers within the team.Bagged the Peak Performers Award for 100% Quarterly sales achievement.Achieved 2nd position in platinum sales force pan India for the year 2007. Delivered up to the expectation of seniors & organization as part of the launch team.

Bangalore

Managing Proprietary Sales force for Charge, IA – Co Brand cards Corporate selling To work with GNES Team to Build/Expand acceptance of the Amex Card in Merchant Establishments Implementing compliance policies of the organization Championing new accounts activities Ensuring Regular promotions are undertaken to promote brand awareness & Sales

Digital Marketing & Analytics

Bachelor'S Degree, English Language And Literature/Letters