Aileen Smith Email and Phone Number
san francisco, california, united states
Aileen Smith's Location
Salt Lake City, Utah, United States, United States
Aileen Smith's Contact Details
Aileen Smith work email
- Valid
- Valid
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Aileen Smith personal email
n/a
Aileen Smith phone numbers
About Aileen Smith
Team player with a love for helping people including customer service, project management, and problem solving. Passionate about nutrition, international community development, health and wellness, and people. Organized and thoughtful nature.
Aileen Smith's Current Company Details
Collective Health
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CX Insights Manager at Collective Health
san francisco, california, united states
- Website:
- collectivehealth.com
- Employees:
- 419
Aileen Smith Work Experience Details
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Cx Insights ManagerCollective Health Jul 2021 - PresentLehi, Utah, United States- Hire, train, develop and manage team of 1 - 2 Analysts responsible for primary collection and analysis of VOC and operational data- Manage the Qualtrics relationship and coordinate the negotiation and execution of contract renewals- Utilize customer feedback and interaction data to inform and help drive self-service product development- Develop and maintain project metrics including self-service and operational excellence improvements
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Senior Cx Insights AnalystCollective Health May 2020 - Jun 2021Lehi, Utah, United States- Utilized customer feedback to understand member and client pain points. Worked cross functionally using this data to lead projects to improve member and client experiences.- Developed and maintained multiple survey programs across the organization via Qualtrics.- Leveraged data and insights to define priorities and operational change.- Developed and maintained Looker and Zendesk Explore dashboard to highlight performance.- Utilized statistical analysis to identify key drivers of performance.
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Senior Team Lead, Member AdvocacyCollective Health Jan 2020 - Apr 2020- Manage a dedicated team of 10 Member Advocates servicing priority clients- Analyze individual and team data through dashboards, reports and quality assessments to identify areas of opportunity and strength- Work cross departmentally to raise trends and improve the member experience - Handle escalations with empathy, care, and attention
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Member Advocate Team LeadCollective Health Jun 2018 - Jan 2020San Francisco, California, United States- Managed a team of 6 - 16 Member Advocates in a fast paced, customer facing environment- Lead team-wide initiatives including recruitment, feedback cycles, and engagement- Worked cross-departmentally to improve workflows - Managed multiple projects and people while launching a new office location
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Member AdvocateCollective Health May 2017 - Jun 2018San Francisco Bay AreaAs a member advocate, I'm excited to help members/patients/employees better understand their healthcare options, billing, and plan information. Collective Health is transforming the way people experience health insurance. Learn more here: https://collectivehealth.com/about/
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Student Services ManagerHult International Business School May 2014 - Mar 2017San Francisco, California-Organize orientation for 200+ undergraduate students including coordinating pre-arrival communication, recruitment and training of 30 volunteer leaders, organize and implement events and activities-Act as first point of contact for current international students regarding non-academic resources on and off campus -Utilize various systems including Salesforce, Sitecore, JIRA, Formstack, Quizlet, -Foster interdepartmental collaboration to proactively address student concerns-Implemented Desk.com to address student issues, track student inquiries and report trends to departments -
Acting Head Of Student ServicesHult International Business School Apr 2016 - Jun 2016San FranciscoStepped up as Acting Head of Student Services. Additional responsibilities include:-Main point of contact for departmental decisions and planning, work with global counterparts to maintain consistency-Manage team of 3 during period of change-Hire, train and manage 4 student employees; utilize salesforce reporting to deliver progress -Oversee student government including approving events and budget requests and planning fall term elections
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Interim Housing ManagerHult International Business School Oct 2014 - Feb 2015Hult Lodge, Oakland, California-Manage Resident Advisors including programming events and schedules-Develop policies and procedures pertaining to resident life, health, and safety-Define and implement critical incident procedures to maintain safety of residents at all times-Manage occupancy levels for current and inbound residents -Act as a liaison between the Hult San Francisco campus management team and Residence Team
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Student Information Services SpecialistHult International Business School Sep 2013 - Apr 2014San Francisco, California-Act as first point of contact for current students regarding policies, procedures, and basic academic technologies -Utilize various information systems to best answer questions; log incoming questions using desk.com-Develop department's social media to proactively outreach to student body
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Visa CoordinatorHult International Business School Feb 2013 - Sep 2013San Francisco Bay Area-Worked with international students for visa preparation.-Acted as a liaison between students and US visa policies, regulations, and requirements.-Communicated with students on a daily basis for document collection, interview preparation and general guidance throughout the visa process. -Hosted online webinars and created presentations via Prezi to explain the visa process.
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Student Affairs OfficerDean'S Office College Of Agricultural And Environmental Sciences Jul 2012 - Dec 2012Davis, CaSpecifically designed as a six month contract position, this job included outreach, advising, project management, and administrative tasks.-Attended 23 outreach programs at community colleges and high schools across California: Communicated admissions policies and procedures, adapted recruiting techniques based on audience, utilized social media to connect with prospective students, -Enhanced customer service by efficiently answering questions and concerns of visitors and students.-Prepared files for appointments, petitions, and degree checks for 6 different counselors (approx. 40/day).-Updated and managed more than 5,000 files for current and graduating students.-Developed training for peer advisors to more effectively manage progress
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Community Chefs Coordinator InternAlchemist Community Development Corporation Mar 2012 - Sep 2012Oak Park, Sacramento-Utilized time management and accounting to oversee strict grant guidelines and meet deliverables.-Developed and implemented 17 nutrition education activities with 5 unique "community chefs". -Organized materials, event dates, outreach efforts, and planning sessions.
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Peer Academic AdvisorDepartment Of Human And Community Development Sep 2011 - Jun 2012Department Of Human And Community Development-Created study plans, analyzed transfer coursework, and updated files for approximately 300 current and prospective Community and Regional Development (CRD) students. -Provided general advising and support for Human and Community Development Department (approx. 900 students)-Organized "All Hands" meeting to create a space for current students to learn from CRD alumni, faculty, and staff. Developed and implemented outreach and evaluation. -Attended annual Preview and Decision Days to inform and advise students regarding CRD major.
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Peer Academic AdvisorDean'S Office College Of Agricultural And Environmental Sciences Jun 2010 - Jul 2011Davis, Ca-Advised potential pool of 5,300 students regarding majors, policies, and procedures.-Provided advising and resources to probationary students-Led 12 academic presentations in the residents halls -Completed projects as assigned including data analysis, outreach efforts, and recruiting.
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Camp CounselorCity Of Palo Alto Jun 2008 - Aug 2009Palo Alto Foothills-Planned and led activities for 50 campers for each 2 week session.-Managed inventory of supplies and materials needed each week.-Oversaw 4 unique Junior counselors each session and provided feedback as necessary.-Utilized conflict resolution when necessary.
Aileen Smith Skills
Community Outreach
Microsoft Office
Public Speaking
Research
Social Media
Data Analysis
Time Management
Project Management
Environmental Education
Student Affairs
Community Development
Non Profits
Customer Service
Nonprofits
Analysis
Aileen Smith Education Details
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Community And Regional Development -
Gunn High School
Frequently Asked Questions about Aileen Smith
What company does Aileen Smith work for?
Aileen Smith works for Collective Health
What is Aileen Smith's role at the current company?
Aileen Smith's current role is CX Insights Manager at Collective Health.
What is Aileen Smith's email address?
Aileen Smith's email address is as****@****unt.org
What is Aileen Smith's direct phone number?
Aileen Smith's direct phone number is (617) 746*****
What schools did Aileen Smith attend?
Aileen Smith attended University Of California, Davis, Gunn High School.
What are some of Aileen Smith's interests?
Aileen Smith has interest in Volleyball, Cooking, Badminton, Traveling, Nutrition, Education, Racquetball, Baking, Karaoke And Enjoying Life, Biking.
What skills is Aileen Smith known for?
Aileen Smith has skills like Community Outreach, Microsoft Office, Public Speaking, Research, Social Media, Data Analysis, Time Management, Project Management, Environmental Education, Student Affairs, Community Development, Non Profits.
Who are Aileen Smith's colleagues?
Aileen Smith's colleagues are Marissa Mangrum, Chc, Cathy Hung, Kimiko Mitchell, Erin Lord, Luiz Glasenapp, Cathy Rodriguez, Mark Cowell, Mba.
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Aileen Smith
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Aileen Gemma Smith
Seattle, Wa3vizalytics.com, gol.com, vizalytics.com2 +171887XXXXX
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