Smitha Raj Email & Phone Number

I have 16 years of experience as Senior Projects officer in NFT specialized in tower cranes LLC and Hafele SE & Co KG. NFT is a leading sole distributor of Manitowoc Potain Tower cranes and Orbit / PEGA construction Hoists with strong presence in Middle east, Asia & Europe . Hafele is a leading German international manufacturer & supplier of architectural project hardware & furniture fitting items with a global presence in 150 countries. I have been a vital member of the Projects team enabling the operation of projects, supporting the activities of Finance and demonstrating a high level of administrative & customer service to internal and external customers. I have excellent command of English both written & oral and an effective communicator with excellent analytical, problem solving & time management skills. I have the ability to work under pressure by proper planning & prioritizing with minimal supervision and am capable to handle multiple tasks.Roles -• Overall Coordination and Order management of Sales & Purchase Orders process.• Drove to be a SAP key user – Sales/ Distribution Module (SD) & Material Management Module (MM) to handle the commercial life cycle and procurement life cycle of projects.• Processing enquiries and manage pre-sales.• Managed the commercial life cycle, quotations, prequalification, order process and invoice to customers.• Effective coordination with logistics, finance & purchase to meet on-time shipping.• Ensure customer delight, retain existing customer and establishing good working relationships with customers.• Liaising with clients for all project correspondence; Ensuring project deadlines are met.• Provide training & directing team to follow guidelines on policies, procedures & problem-solving.• Administer the procurement life cycle, purchase requisitions, quotations, negotiations, purchase orders and payment administration; Participate in the review and collation tenders.• Facilitate administrative support and communications within the team or other departments.• Making travel arrangements, answering phone calls, routing mails/ calls and general correspondence to appropriate people.• Coordinate meetings, trainings etc. and take minutes; Assist team leads for completion of performance appraisal and compile appraisal records.• Record petty cash bills - reviewing and processing reimbursements, staff register, Leave register & Vehicle register.• Adopt central management information systems to book keep and develop local records in order to provide efficient and effective support.