Armando “Dave” Smith, M.Ed, Lssgb Email & Phone Number

United States

Fort Bliss, Texas, United States

Fort Bliss, Texas, United States

Fort Bliss, Texas, United States

Fort George G. Meade, Maryland, United States

Recruiting Assessment Selection and Training

Philadelphia, Pa; Orange County, Ca; Baltimore, Md.

Managed office P&L in the markets of Philadelphia, PA, Orange County, CA & Baltimore, MD. Responsibilities included hiring and performance management of employees, conducting market needs assessments, building executive level relationships with top customers, motivating teams through recognition programs and implementing corporate priorities. Baltimore, Maryland: Coached 18 Account Managers for success by clarifying vision and objectives through effective performance management and competency development strategies. Utilized motivational approach with recruiting teams regarding goal accountability and attainment; and established 360 degree feedback mechanisms to evaluate and measure team success. Orange County, CA: Achieved a complete turnaround of under-performing sales and credit operation teams to double the production volume without compromising on quality. Redesigned the production model and reorganized teams to set higher expectations and institute team accountability. Developed and executed Human Capital Plan to add 15 more employees to the staff within 6 months and performance manage out 12 employees while continuing to achieve aggressive office goals. Philadelphia, PA: Managed newly open branch to generate a net profit of $6.9 million total annual revenue. Under Marcy’s leadership, 21 new recruiters were hired; 12 Sales managers were hired and coached to create a winning environment. The Philadelphia office went from 14th in rank to the largest of 70 offices worldwide in 2 years and earned the nation’s “Customer Services Award” both years.

Fort George G. Meade, Maryland, United States

Created and implemented detailed sales strategies to expand business with AT&T and MetLife in 12 new cities and increase revenue to 328%. Secured the preferred vendor status with companies such as Aetna/USHC, Smith Kline Beecham, Bristol Myer Squibb, NE utilities, Bell South, and Cigna. Built and established good business relationships with top level executives to ensure business continuity and expansion for each vendor relationship.

Washington D.C. Metro Area

Generated over $700,000 in net profit for computer consulting sales. Key customers included Ernst and Young, Deloitte and Touche, and Geico. Hired and trained technical recruiters on new technology, customer service techniques, human resource skills, goal setting, and presentation techniques. Established and maintained relationships with over 300 technology professionals, 25 local and national computer associations, and various members in the community.