Ben Smith Email and Phone Number
Ben Smith work email
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Ben Smith personal email
Ben Smith phone numbers
I work on cloud-native developer platforms: Google Cloud Platform, Google Maps Platform, Force.com, TwilioI build high-growth customer-facing technical organizations that span the globe—experienced scaling to $5B+ and hundreds of employees.
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Svp, Global Solutions And Apac SalesZipCalifornia, United States
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AdvisorArphie Apr 2024 - PresentSan Francisco, Ca, Us -
Executive ConsultantRevenue Vision Partners Aug 2023 - PresentNew York, Us -
Svp, Solutions SalesTwilio 2022 - 2023San Francisco, California, UsWW Software Sales for Sendgrid Email & VerifyWW Sales Engineering and Solutions Architecture -
Vp, Global Solutions EngineeringTwilio 2018 - 2022San Francisco, California, UsLead WW Sales Engineering, Solutions Architecture, Demo Software Engineering, and Programs teams. Scaled org >10x. We are the engineers who work with the engineers employed by our customers to build solutions using Twilio APIs.
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Director, Global Engineering Support, Google CloudGoogle 2016 - 2018Mountain View, Ca, UsLed global support for Google Cloud Platform, Google Maps Platform, and Firebase customers: 24x7 on-call engineering, support programs, outsourcing, data science, billing, analytics and operations. Covered 150+ developer products. Scaled org >4x. Multi-hundred person organization. Improved support performance and tripled the operation despite significant headwinds. Tight interlock with Google SRE and Dev teams. -
Director, Global Customer Operations, Google Maps PlatformGoogle 2014 - 2016Mountain View, Ca, UsLed the Google Maps Platform operations portfolio—delivering global customer care, field programs, customer solutions engineering, education, and commercial product readiness. Impact: • Improved transactional Support CSAT in the face of increasing support volume (+11% annual case growth): 87% 2014, 89% 2015, and 93% 2016 (Q4 2016 ended in 95% CSAT)• Quadrupled # of completed deployment projects from 500 in 2015 to over 2,100 in 2016 . Delivered $XM in up-sell• Launched API development course on Udacity with many 10s of thousands of enrollments• Launched new developer community support program, which triaged >2,300 issues in first six months• Led PMO for all product launches
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Director, Training, Community & Tech Communications, Google CloudGoogle 2012 - 2014Mountain View, Ca, UsLed the teams responsible for (1) helping millions of Google customers understand and love Google products at work and (2) equipping thousands of Google for Work partners for success.• Conceived and launched a weekly series on YouTube that highlights tips and tricks to help users get the most out of G Suite (now at over 150 episodes)• Restructured organization with new scrum development process, new staffing model, new SLAs, new leadership, new accounting model, new production team, new persona-based approach• Consolidated 25 Enterprise partner-facing web properties into a unified site • Launched new Enterprise Help Center and User Learning Centers to improve the find-ability and quality of our help articles (reached 100+M pageviews per anum)• Trained and certified 1000s of Google partners
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Head Of Cloud Customer Operations, Asia Pacific & JapanGoogle 2010 - 2012Mountain View, Ca, UsLed all customer-facing operations in JAPAC for Google Cloud including customer deployment, sales support, technical account management, and deal operations
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Sr. Director, Platform Evangelism & Appexchange OperationsSalesforce.Com 2007 - 2010San Francisco, California, Us• Led global technical pre-sales team driving Salesforce ISV partners to architect, develop, and distribute commercial apps powered by Force.com• WW responsibility for AppExchange Operations, including Onboarding, Security Review, and Technical Enablement -
Managing Principal, Asia PacificSalesforce.Com 2004 - 2007San Francisco, California, Us• Launched and built three service lines (Consulting, Education, Customer Success) in Asia Pacific • Hired and managed team of 13 across three countries, which completed 68 projects in one year• Personally managed customer relationships for all key accounts in Asia Pacific Awards: FY2005 Peak Performer; FY2006 Peak Performer; FY2007 APAC Special Recognition
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Sr. Consultant, Integration ServicesSalesforce.Com 2002 - 2004San Francisco, California, Us• Managed software development projects for customers as technical architect and project lead• Led large-scale migrations of customer data into the Salesforce cloud• Session leader/presenter at the company's first ever Dreamforce in 2003
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Technical ConsultantMs2, Inc. 2000 - 2002• Managed software development of product customizations • Installed on-premise version upgrades and service packs • Led internal alphas and customer betas, incl. designing test scenarios and collecting test feedback and bug reportsMS2 was a venture-funded startup which was acquired by Agile (Nasdaq: AGIL) in 2003. AGIL was later acquired by Oracle in 2007.
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Software Engineering InternMotorola Mobility Jun 1998 - Aug 1998Chicago, Illinois, UsDesigned and coded the user interface for a mobile phone QA tool
Ben Smith Skills
Ben Smith Education Details
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Stanford UniversityEngineering Economic Systems And Operations Research -
Stanford UniversityAdvanced Project Management Certificate
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University Of UtahElectrical Engineering
Frequently Asked Questions about Ben Smith
What company does Ben Smith work for?
Ben Smith works for Zip
What is Ben Smith's role at the current company?
Ben Smith's current role is SVP, Global Solutions and APAC Sales.
What is Ben Smith's email address?
Ben Smith's email address is bw****@****ord.edu
What is Ben Smith's direct phone number?
Ben Smith's direct phone number is +165068*****
What schools did Ben Smith attend?
Ben Smith attended Stanford University, Stanford University, University Of Utah.
What skills is Ben Smith known for?
Ben Smith has skills like Google Maps, Maps, Global Operations.
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