AeroLeads people directory · profile
Ben Smith Email & Phone Number
SVP, Global Solutions and APAC Sales
at
Zip
4 work emails found
@twilio.com
5 phones found area 650 and 415
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
SVP, Global Solutions and APAC Sales
Location
San Francisco Bay Area, United States, United States
Who is Ben Smith? Overview
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Quick answer
Ben Smith is listed as SVP, Global Solutions and APAC Sales at Zip, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at twilio.com, phone signal with area code 650, 415, and a matched LinkedIn profile for Ben Smith.
Ben Smith previously worked as Advisor at Arphie and Executive Consultant at Revenue Vision Partners. Ben Smith holds M.S., Engineering Economic Systems And Operations Research from Stanford University.
Company email context
Email format at Zip
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{first_initial}{last}@twilio.com
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AeroLeads found 4 current-domain work email signals for Ben Smith. Compare company email patterns before reaching out.
Profile bio
About Ben Smith
I work on cloud-native developer platforms: Google Cloud Platform, Google Maps Platform, Force.com, TwilioI build high-growth customer-facing technical organizations that span the globe—experienced scaling to $5B+ and hundreds of employees.
Listed skills include Google Maps, Maps, and Global Operations.
Current workplace
Ben Smith's current company
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14 roles · 26 years
Ben Smith work experience
A career timeline built from the work history available for this profile.
Advisor
Current
Apr 2024 - Present
Executive Consultant
Current
Aug 2023 - Present
Svp, Solutions Sales
WW Software Sales for Sendgrid Email & VerifyWW Sales Engineering and Solutions Architecture
2022 - 2023
~1 yr
Vp, Global Solutions Engineering
Lead WW Sales Engineering, Solutions Architecture, Demo Software Engineering, and Programs teams. Scaled org >10x. We are the engineers who work with the engineers employed by our customers to build solutions using Twilio APIs.
2018 - 2022
~4 yrs
Director, Global Engineering Support, Google Cloud
Led global support for Google Cloud Platform, Google Maps Platform, and Firebase customers: 24x7 on-call engineering, support programs, outsourcing, data science, billing, analytics and operations. Covered 150+ developer products. Scaled org >4x. Multi-hundred person organization. Improved support performance and tripled the operation despite significant.
2016 - 2018
~2 yrs
Director, Global Customer Operations, Google Maps Platform
- Led the Google Maps Platform operations portfolio—delivering global customer care, field programs, customer solutions engineering, education, and commercial product readiness. Impact:
- Improved transactional Support CSAT in the face of increasing support volume (+11% annual case growth): 87% 2014, 89% 2015, and 93% 2016 (Q4 2016 ended in 95% CSAT)
- Quadrupled # of completed deployment projects from 500 in 2015 to over 2,100 in 2016. Delivered $XM in up-sell
- Launched API development course on Udacity with many 10s of thousands of enrollments
- Launched new developer community support program, which triaged >2,300 issues in first six months
- Led PMO for all product launches
2014 - 2016
~2 yrs
Director, Training, Community & Tech Communications, Google Cloud
- Led the teams responsible for (1) helping millions of Google customers understand and love Google products at work and (2) equipping thousands of Google for Work partners for success.
- Conceived and launched a weekly series on YouTube that highlights tips and tricks to help users get the most out of G Suite (now at over 150 episodes)
- Restructured organization with new scrum development process, new staffing model, new SLAs, new leadership, new accounting model, new production team, new persona-based approach
- Consolidated 25 Enterprise partner-facing web properties into a unified site
- Launched new Enterprise Help Center and User Learning Centers to improve the find-ability and quality of our help articles (reached 100+M pageviews per anum)
- Trained and certified 1000s of Google partners
2012 - 2014
~2 yrs
Head Of Cloud Customer Operations, Asia Pacific & Japan
Led all customer-facing operations in JAPAC for Google Cloud including customer deployment, sales support, technical account management, and deal operations
2010 - 2012
~2 yrs
Sr. Director, Platform Evangelism & Appexchange Operations
- Led global technical pre-sales team driving Salesforce ISV partners to architect, develop, and distribute commercial apps powered by Force.com
- WW responsibility for AppExchange Operations, including Onboarding, Security Review, and Technical Enablement
2007 - 2010
~3 yrs
Managing Principal, Asia Pacific
- Launched and built three service lines (Consulting, Education, Customer Success) in Asia Pacific
- Hired and managed team of 13 across three countries, which completed 68 projects in one year
- Personally managed customer relationships for all key accounts in Asia Pacific Awards: FY2005 Peak Performer; FY2006 Peak Performer; FY2007 APAC Special Recognition
2004 - 2007
~3 yrs
Sr. Consultant, Integration Services
- Managed software development projects for customers as technical architect and project lead
- Led large-scale migrations of customer data into the Salesforce cloud
- Session leader/presenter at the company's first ever Dreamforce in 2003
2002 - 2004
~2 yrs
Technical Consultant
Ms2, Inc.
- Managed software development of product customizations
- Installed on-premise version upgrades and service packs
- Led internal alphas and customer betas, incl. designing test scenarios and collecting test feedback and bug reportsMS2 was a venture-funded startup which was acquired by Agile (Nasdaq: AGIL) in 2003. AGIL was later.
2000 - 2002
~2 yrs
Software Engineering Intern
Designed and coded the user interface for a mobile phone QA tool
Jun 1998 - Aug 1998
3 education records
Ben Smith education
M.S., Engineering Economic Systems And Operations Research
Stanford University
Scpm, Advanced Project Management Certificate
Stanford University
B.S., Cum Laude, Electrical Engineering
University Of Utah
FAQ
Frequently asked questions about Ben Smith
Quick answers generated from the profile data available on this page.
What company does Ben Smith work for?
Ben Smith works for Zip.
What is Ben Smith's role at Zip?
Ben Smith is listed as SVP, Global Solutions and APAC Sales at Zip.
What is Ben Smith's email address?
AeroLeads has found 4 work email signals at @twilio.com for Ben Smith at Zip.
What is Ben Smith's phone number?
AeroLeads has found 5 phone signal(s) with area code 650, 415 for Ben Smith at Zip.
Where is Ben Smith based?
Ben Smith is based in San Francisco Bay Area, United States, United States while working with Zip.
What companies has Ben Smith worked for?
Ben Smith has worked for Zip, Arphie, Revenue Vision Partners, Twilio, and Google.
How can I contact Ben Smith?
You can use AeroLeads to view verified contact signals for Ben Smith at Zip, including work email, phone, and LinkedIn data when available.
What schools did Ben Smith attend?
Ben Smith holds M.S., Engineering Economic Systems And Operations Research from Stanford University.
What skills is Ben Smith known for?
Ben Smith is listed with skills including Google Maps, Maps, and Global Operations.
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