Charles Smith

Charles Smith Email and Phone Number

Product & digital technology leader | Innovation, transformation & growth | Developing and implementing innovative solutions for financial service providers @ EY
Charles Smith's Location
New York City Metropolitan Area, United States, United States
About Charles Smith

I am a partner in EY's wealth and asset management practice, focused on incorporating the latest product, digital and technology solutions to drive growth, productivity, and profitability. I am also an inventor on 8 US financial services patents with extensive experience in strategy, product management, client experience, business process redesign and senior client management.Case studies:● Led efforts for several US wealth and asset management businesses to implement integrated operatingmodel across all wealth business lines to achieve an integrated modern user experience for clients andstreamline operations through business units● Delivered two new products within first 18 months focused on active investing and digital collaboration ● Used “design thinking” concepts to work with wealth and asset management firms to redesign advisor and client platforms for managing retail and high net worth businesses. Helped define digital strategy, user personas, and journeys to create a modern wealth experience. Worked with technology leadership to develop, test and successfully implement solutions ● Launched revenue-share partnerships with fintech firms around news aggregation, sentiment analysis,digital marketing, and OMS integration to broaden offer and penetrate new markets

Charles Smith's Current Company Details
EY
Product & digital technology leader | Innovation, transformation & growth | Developing and implementing innovative solutions for financial service providers
Charles Smith Work Experience Details
  • Ey
    Partner, Wealth & Asset Management Consulting
    Ey Dec 2022 - Present
    London, Gb
  • London Stock Exchange Group (Lseg)
    Global Head Of Digital Solutions
    London Stock Exchange Group (Lseg) Feb 2020 - Jul 2022
    London, England, Gb
    In this role, I was responsible for the strategic direction, business planning, resource allocation, acquisition and partner strategy, and financial results for the Digital Solutions proposition within Wealth Management globally. I directed daily operating activities to ensure business goals are achieved and I delivered client and product solutions through cross functional collaboration. I was also tasked with identifying new growth opportunities to develop the long-term strategy for the business, including the product roadmap and the evolution of product pricing and the overall commercial model. LSEG acquired Refinitiv in January 2021.The following are highlights that I’ve brought during this tenure:● Launched two new products within first 18 months focused on active investing and digital collaboration● Launched four revenue-share partnerships with fintech firms to broaden offer and penetrate new markets● Led efforts to acquire and integrate two acquisitions within first 12 months in role to support the wealth management business line● Developed and launched digital client portal for global ‘Wirehouse’ wealth firm● Worked closely with Marketing on branding and thought leadership; oversaw original research & surveys, wrote two whitepapers, and spoke on several industry conference panels, webinars, and podcasts
  • Ernst & Young
    Managing Director, Strategy & Business Transformation
    Ernst & Young Jul 2015 - Feb 2020
    London, Gb
    In this role, I was responsible for leading strategic and transformational projects for the world’s largest financial services firms. I was also the lead of our Customer & Growth advisory offering focused on helping improve client experience, determine product strategy, optimize distribution and develop digital marketing strategies.As a trusted advisor for some of the worlds's largest financial services firms, I worked with clients to implement modern solutions across business, digital, technology, and analytics. I also managed business development initiatives and surpassed all sales targets. The following are some sample engagements or highlights during this tenure:● Used “design thinking” concepts to work with wealth and asset management firms to redesign advisor and client platforms for managing retail and high net worth businesses. Helped define digital strategy, user personas, and journeys to create a modern wealth experience. Worked with technology leadership to develop, test and successfully implement solutions● Delivered strategic support to top US full-service wealth business in the development of an integrated operating model across all wealth business lines to achieve an integrated modern user experience for clients and streamline operations through business units.● Successfully advised and guided top 10 global wealth management firm on the creation ofa modern target operating model for its wealth advisory business.Assisted a Top 10 global asset manager in developing a multi-year business capability driven technology roadmap for their global marketing and distribution business areas. ● Headed a team at a top US bank that assessed current product suite capabilities on advisory and financial planning and produced recommendations on enhancements to new offerings across all client segments.
  • Ernst & Young
    Senior Manager, Wealth & Asset Management Advisory
    Ernst & Young Jan 2012 - Jun 2015
    London, Gb
  • Fiserv
    Vice President, Client Services
    Fiserv Feb 2009 - Dec 2011
    Milwaukee, Wisconsin, Us
    In this role, I represented as a client advocate within the organization to restructure divisional resources to best align and support clients’ business strategy. I implemented trends and methods for new market opportunities and managed support workflow using best practices. I also established lines of communication to gain in-depth knowledge of their business and the marketplace.The following are highlights that I’ve brought during this tenure:● Re-signed largest client to largest contract in division history: 3 ½ years @ US$55.5M total contract value. ● Increased Net Promoter Score of client satisfaction metric by 28% in two years. ● Exceeded 100% of revenue target every year, restored confidence, rebuilt three (3) Tier 1 “At Risk” relationships with key clients. ● Achieved success in US$160M investment services division by cultivating relationships across business and technology groups and teams. ● Increased $25+M revenue and profit growth while developing strategic partnerships with senior C-level management executives at client firms.
  • Misys Plc (Now Finastra)
    Vice President, Solutions Management
    Misys Plc (Now Finastra) Mar 2008 - Feb 2009
    Paddington, London, Gb
    In this role, I created strategic plans for the division to penetrate the buy-side market (insurance, hedge funds, asset management) as well as increase our sell-side business (derivatives, corporate treasury, syndicated lending). I identified synergies and improved integration between product lines through better collaboration process to move toward a total solution-based offering. I also expanded distribution and enhanced new product release to capture market share and improved SaaS offerings for increased penetration into untapped markets.The following are highlights that I’ve brought during this tenure:● Implemented product life cycle process to increase division’s product strategy; created PMO function in-group to oversee the process.● Launched a senior-level customer advisory board for working with Tier 1 customers to gain market & technology insight.● Developed strong relationship with large Asian sovereign wealth fund and oversaw implementation of product in less than 6 months.● Led a global team of 30+ product managers in driving product planning and execution throughout the product life cycle.● Increased revenue growth, management, and roadmap for global product line ~£150M across Capital Markets, Commercial Lending, Transaction Processing, Compliance/Limits Management, and Risk Management.
  • Checkfree - Investment Services
    Vice President, Product Management & Product Strategy
    Checkfree - Investment Services Jun 2004 - Mar 2008
    Milwaukee, Wisconsin, Us
    In this role, I managed an integrated Product Management team of 17 associates for existing product development and marketing strategies. I consulted with large financial service firm clients on the development and management of wealth advisory programs. I developed and analyzed market and strategic research and competitive intelligence and used that to determine potential market shifts and opportunities, demand drivers, and competitive threats and strategies. I also spoke at industry conferences on account topics with emphasis on newer product developments, market evolution, and trends, and operational efficiencies and best practices. I also managed onshore and offshore product development teams.The following are highlights of the value I’ve brought during this tenure:● Increased Mutual Fund product business by 220+%, Unified Managed Accounts by 40+%, and Rep-As-Portfolio Manager business by 30+% in final year. ● Led integration of acquired $30M Software Company into division. Streamlined overall business integration in addition to product roadmap and development integration. ● Directed divisional ASP and software product and platform lines with revenues in excess of $140M annually. Top and bottom-line growth of approximately 15-20% annually.
  • Checkfree - Investment Services
    Senior Product Manager
    Checkfree - Investment Services Jun 2001 - May 2004
    Milwaukee, Wisconsin, Us
    For this role, I was recruited by the head of Product Management to help develop product management capability within financial SaaS and software division (~$100M division of ~$700M revenue publicly-traded firm at time of joining). in this role, I managed the product development life cycle, marketing and pricing for several product areas. I wrote business and functional requirements and created use case scenarios. I developed marketing strategy and content for new and existing products and spoke at industry conferences on specific market trends and product developments. I also led the development effort and launch of the Unified Managed Account product in April 2002 and managed six successful product releases within 18 months. I also developed enhanced analytics-based trading tool for fixed income asset managers. I managed a team of 2 Product Managers.

Charles Smith Skills

Strategy Product Management Business Analysis Financial Services Process Improvement Risk Management Business Strategy Wealth Management Portfolio Management Strategic Partnerships Strategic Planning Product Marketing Business Process Improvement Sdlc Consulting P&l Management Marketing Strategy Six Sigma Project Management Leadership Mergers And Acquisitions Analysis Investments Program Management Pricing Asset Managment Business Planning Product Development Asset Management Competitive Analysis Vendor Management Integration Finance Business Development Market Research Executive Management Cross Functional Team Leadership Relationship Management Process Engineering Sales Start Ups Due Diligence Team Building Training Product Strategy New Business Development Strategy Development Agile Methodologies Digital Strategy Six Sigma Green Belt Management People Management Key Performance Indicators Customer Service Meeting Management Vat One On One Training Excel Values Prince2 Accounting Human Resources Recruiting Sarbanes Oxley Act Microsoft Excel Internal Audit

Charles Smith Education Details

  • Dartmouth College
    Dartmouth College
    Economics
  • Columbia Business School
    Columbia Business School
    Mba

Frequently Asked Questions about Charles Smith

What company does Charles Smith work for?

Charles Smith works for Ey

What is Charles Smith's role at the current company?

Charles Smith's current role is Product & digital technology leader | Innovation, transformation & growth | Developing and implementing innovative solutions for financial service providers.

What is Charles Smith's email address?

Charles Smith's email address is charles.smith@ey.com

What is Charles Smith's direct phone number?

Charles Smith's direct phone number is +4420795*****

What schools did Charles Smith attend?

Charles Smith attended Dartmouth College, Columbia Business School.

What skills is Charles Smith known for?

Charles Smith has skills like Strategy, Product Management, Business Analysis, Financial Services, Process Improvement, Risk Management, Business Strategy, Wealth Management, Portfolio Management, Strategic Partnerships, Strategic Planning, Product Marketing.

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