AeroLeads people directory · profile
Chris Smith Email & Phone Number
Contact Center Leader | Omni-Channel Operations | Customer Experience Strategist
at
eCampus.com
1 work email found
@ecampus.com
5 phones found area 859 and 855
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Contact Center Leader | Omni-Channel Operations | Customer Experience Strategist
Location
Lexington, Kentucky, United States
Company size
Who is Chris Smith? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Chris Smith is listed as Contact Center Leader | Omni-Channel Operations | Customer Experience Strategist at eCampus.com, a with 177 employees, based in Lexington, Kentucky, United States. AeroLeads shows a work email signal at ecampus.com, phone signal with area code 859, 855, and a matched LinkedIn profile for Chris Smith.
Chris Smith previously worked as Director of Customer Service at Ecampus.Com and Senior Manager, Product Technical Support at Cengage Learning. Chris Smith holds Bs Business Management from University Of Phoenix.
Company email context
Email format at eCampus.com
This section adds company-level context without repeating Chris Smith's masked contact details.
{first_initial}{last}@ecampus.com
89% confidence
AeroLeads found 1 current-domain work email signal for Chris Smith. Compare company email patterns before reaching out.
Profile bio
About Chris Smith
Contact Center Leader | Seasoned Expert in Enhancing Customer Experiences With a decade+ in contact center leadership, I excel in driving operational efficiency and exceptional customer experiences. My expertise includes implementing Six Sigma Lean principles, fostering successful BPO partnerships, and navigating omni-channel complexities. Passionate about elevating CSAT scores through AI strategies, I've consistently adapted to industry changes in my [total years of experience]. Adept at optimizing processes and building collaborative environments, I bring a proven track record in enhancing customer satisfaction. Let's connect if you're seeking a results-driven professional with a focus on Six Sigma, BPO partnerships, omni-channel service and customer experience.
Listed skills include Customer Experience, Call Centers, Customer Satisfaction, Coaching, and 11 others.
Current workplace
Chris Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
Ecampus.Com
4 roles
Chris Smith work experience
A career timeline built from the work history available for this profile.
Director Of Customer Service
Current• Leading omni-channel 24/7 contact center e-retailer.• Omni-channel (phone, email, chat, SMS, social) contact center leadership.• Hybrid staffing environments.• BPO partnerships.• E-commerce/website customer experience.• Predictive analytics.• AI best practices.• Contract negotiation.• B2C customer support.• P&L focused service strategies.• inContact call center software.• Zendesk customer service software.• CCPA expertise.• SMS and TCPA expertise.
Apr 2010 - Present
Senior Manager, Product Technical Support
*Responsible for overseeing 100+ remote, outsourced and in-house technical support personnel in multi-channel support operations.*Successfully implemented tiered service structure.*Improved chat answer rate by 30%.*Increased emal response time by 23 hours.
Aug 2007 - Apr 2010
Customer Service/Sales Support Manager
Jun 1995 - Aug 2007
Team & coworkers
Colleagues at eCampus.com
Other employees you can reach at ecampus.com. View company contacts for 177 employees →
AC
Ana Cabezas
Colleague at Ecampus.ComLexington, Kentucky, United States
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BW
Brittney Wade
Colleague at Ecampus.ComSomerset, Kentucky, United States
View →
SM
Sarah Miles
Colleague at Ecampus.ComLouisville, Kentucky, United States
View →
AL
Ashley Lance
Colleague at Ecampus.ComLexington, Kentucky, United States
View →
GL
Giusy Loseto
Colleague at Ecampus.ComSanto Spirito, Apulia, Italy
View →
LM
Landis Montgomery
Colleague at Ecampus.ComOxford, Ohio, United States
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LH
Leslie Hatfield
Colleague at Ecampus.ComLexington, Kentucky, United States
View →
WW
Wendy Wilwert
Colleague at Ecampus.ComLawrenceburg, Kentucky, United States
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SK
Sylva Kupa
Colleague at Ecampus.ComNicholasville, Kentucky, United States
View →
KW
Katherine Waller
Colleague at Ecampus.ComLexington, Kentucky, United States
View →
Ana Cabezas
Colleague at Ecampus.ComLexington, Kentucky, United States
View →
BW
Brittney Wade
Colleague at Ecampus.ComSomerset, Kentucky, United States
View →
SM
Sarah Miles
Colleague at Ecampus.ComLouisville, Kentucky, United States
View →
AL
Ashley Lance
Colleague at Ecampus.ComLexington, Kentucky, United States
View →
GL
Giusy Loseto
Colleague at Ecampus.ComSanto Spirito, Apulia, Italy
View →
LM
Landis Montgomery
Colleague at Ecampus.ComOxford, Ohio, United States
View →
LH
Leslie Hatfield
Colleague at Ecampus.ComLexington, Kentucky, United States
View →
WW
Wendy Wilwert
Colleague at Ecampus.ComLawrenceburg, Kentucky, United States
View →
SK
Sylva Kupa
Colleague at Ecampus.ComNicholasville, Kentucky, United States
View →
KW
Katherine Waller
Colleague at Ecampus.ComLexington, Kentucky, United States
View →
4 education records
Chris Smith education
Bs Business Management
University Of Phoenix
Certification, Project Management
Villanova University
Education record
Bchs
White Belt
Six Sigma Lean
FAQ
Frequently asked questions about Chris Smith
Quick answers generated from the profile data available on this page.
What company does Chris Smith work for?
Chris Smith works for eCampus.com.
What is Chris Smith's role at eCampus.com?
Chris Smith is listed as Contact Center Leader | Omni-Channel Operations | Customer Experience Strategist at eCampus.com.
What is Chris Smith's email address?
AeroLeads has found 1 work email signal at @ecampus.com for Chris Smith at eCampus.com.
What is Chris Smith's phone number?
AeroLeads has found 5 phone signal(s) with area code 859, 855 for Chris Smith at eCampus.com.
Where is Chris Smith based?
Chris Smith is based in Lexington, Kentucky, United States while working with eCampus.com.
What companies has Chris Smith worked for?
Chris Smith has worked for Ecampus.Com, Cengage Learning, and Thomson Learning (Now Cengage Learning).
Who are Chris Smith's colleagues at eCampus.com?
Chris Smith's colleagues at eCampus.com include Ana Cabezas, Brittney Wade, Sarah Miles, Ashley Lance, and Giusy Loseto.
How can I contact Chris Smith?
You can use AeroLeads to view verified contact signals for Chris Smith at eCampus.com, including work email, phone, and LinkedIn data when available.
What schools did Chris Smith attend?
Chris Smith holds Bs Business Management from University Of Phoenix.
What skills is Chris Smith known for?
Chris Smith is listed with skills including Customer Experience, Call Centers, Customer Satisfaction, Coaching, Management, Quality Assurance, Business Process Improvement, and Outsourcing Management.
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